Customer Service Representative at A2W Mobile International Limited

A2W Mobile International Limited is a fin-tech/digital solutions company that supports the growth of agents, entrepreneurs, and small/ medium-sized businesses through the efficient and effective use of digital applications and services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Brief Description

• Interact with customers to provide and process information in response to inquiries, concerns and requests about our services.

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries and resolve complaints.
• Obtain and evaluate all relevant information to handle service inquiries
• Process orders, forms, applications and requests.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Qualifications / Requirements

• HND / B.Sc. holders in any discipline
• Minimum 2 years customer service experience in an IT firm
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Social media savvy
• Knowledge of administrative procedures.

Application Closing Date
16th November, 2020.