Help Desk Officer at Conglomerate Associate Nigeria Limited

Conglomerate Associate Nigeria Limited - We are into export of agricultural produce and logistics.

We are recruiting to fill the position below:

Job Title: Help Desk Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur

Requirements

• Candidates should possess relevant qualifications with 0-3 years work experience.

Salary
N50,000 - N120,000 monthly.

Application Closing Date
23rd November, 2020.