Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.






  
          Popular Jobs
Total Data Limited Job Recruitment (3 Positions)

AL-Treuhand Better Design Limited Job Recruitment (3 Positions)

Welcome2Africa International Job Recruitment (3 Positions)

Unilag Microfinance Bank Limited Graduate & Exp. Job Recruitment (8 Positions)

Catalyst Path Consulting Graduate & Exp. Job Recruitment (5 Positions)

Multigate Payments Limited Job Recruitment (3 Positions)

J3 Foods and Store International Job Recruitment (18 Positions)

Sonia Foods Industries Job Recruitment (4 Positions)

National Obstetric Fistula Centre, Abakaliki (NOFIC) Job Recruitment (13 Positions)

Sundry Foods Limited Trainee & Exp. Job Recruitment (4 Positions)

La Campagne Tropicana Beach Resort Job Recruitment (19 Positions)

Carlcare Development Nigeria Limited (CDNL) Job Recruitment (5 Positions)

OIC Partners Limited Job Recruitment (5 Positions)

Espritsor Job Recruitment (18 Positions)

Natural Girl Wigs Job Recruitment (6 Positions)

Premium Human Resource Solution Job Recruitment (6 Positions)

Castville Solutions Job Reruitment (13 Positions)

Global Baltai Energy Limited Job Recruitment (3 Positions)

Mecer Consulting Limited Job Recruitment (18 Positions)

Elvaridah Limited Job Recruitment (14 Positions)

Firewood Rice Nigeria Job Recruitment (3 Positions)

Co-creation Hub (CcHUB) Nigeria Graduate and Exp. Job Recruitment (3 Positions)

NoemDek Limited Job Recruitment (4 Positions)

Casalavoro Limited Job Recruitment (5 Positions)

Aaresther Divine Schools Job Recruitment (5 Positions)

Afriland Properties Plc Job Recruitment (4 Positions)

Iteka Integrated Services Limited (IISL) Job Recruitment (3 Positions)

Nuru Nigeria Call for National Tender (4 Positions)

Zipline Nigeria Job Recruitment (3 Positions)

Bumpa Job Recruitment (3 Positions)

Neem Foundation Job Recruitment (4 Positions)

M-KOPA Nigeria Job Recruitment (8 Positions)

Pem Security Services Job Recruitment (10 Positions)

Brands and Trade Limited Job Recruitment (3 Positions)

Mactay Consulting Job Recruitment (13 Positions)

Elizabeth Maddeux Limited Internship & Exp. Job Recruitment (20 Positions)

T.O.N Corporate Services Job Recruitment (4 Positions)

Ascentech Services Limited Job Recruitment (53 Positions)

Nairametrics Financial Advocate Limited Job Recruitment (5 Positions)

Lington and Bernie Consulting Limited Job Recruitment (8 Positions)

TV Deluxe Global Limited Job Recruitment (3 Positions)

Fortis Engineering Services Job Recruitment (6 Positions)

Save the Children Nigeria Job Recruitment (3 Positions)

Whassan Nigeria Limited Job Recruitment (3 Positions)

Independent National Electoral Commission (INEC) Massive Ad-hoc Staff Recruitment for Anambra State Governorship Elections

Performance-driven Pharmaceutical and Nutraceutical Marketing Company Job Recruitment (10 Positions)

Hilton Worldwide Job Recruitment (6 Positions)

Coca-Cola Hellenic Bottling Company Job Recruitment (4 Positions)

Microsoft Nigeria Internship & Exp. Job Recruitment (3 Positions)

Efezi Southsea Nigeria Limited Job Recruitment (8 Positions)


Trainer - Customer Service at ConSol Limited

Posted on Wed 11th Nov, 2020 - hotnigerianjobs.com --- (0 comments)


ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Trainer - Customer Service

Location: Oshodi, Lagos
Employment Type: Full-time

Objective / Purpose

  • Ensure all training needs of Contact Centre are met.

Job Duties/ Responsibilities / Accountabilities

  • Identify and develop training programs to meet Contact Centre operational needs
  • Ensure that the training objectives are aligned with organization’s short, medium and long term goals
  • Develop specific training curriculum and modules to improve performance and address the skills gaps and performance deficiencies identified by the Quality Assurance Team.
  • Maintain a calendar of training programs designed to meet both the internal business requirements and external revenue generating opportunities.
  • Manage the interface and the interactions with ConSol’s training Partners e.g. QAI Global.
  • Conduct regular feedback surveys from training programs provided to both internal and external customers, collate and present results to Management.
  • Ensure the availability of appropriate training materials for executing training program
  • Regularly review course curriculum and content to ensure parity with industry-standard contents.
  • Manage the logistics and resource planning for executing training program for internal and external customers.
  • Be responsible for training, coaching, mentoring and human capacity development of staff and external training delegates

Requirements
Education Qualification:

  • Bachelor’s Degree or HND.

Professional Qualification:

  • Relevant Contact Centre Operations Certification
  • Relevant Training Certification

Experience:

  • Minimum of Three [3] years relevant work experience in the Contact Centre
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry

Application Closing Date
30th November, 2020.

How to Apply
Interested and qualified candidates should send their Resume to: apply@consollimited.com with the Role as the subject of the email.


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *