Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Owlman PRS Job Recruitment (5 Positions)

Sundry Foods Limited Trainee & Exp. Job Recruitment (4 Positions)

LifeBank Job Recruitment (10 Positions)

The Advancement Place Job Recruitment (4 Positions)

Lopterra Services Limited Trainee & Exp. Job Recruitment (6 Positions)

Lifemate Nigeria Limited Job Recruitment (3 Positions)

Bukka Hut Restaurant Job Recruitment (8 Positions)

Watu Credit Limited Job Recruitment (4 Positions)

Westfield Consulting Limited Job Recruitment (3 Positions)

Bethel Mind Recruits Job Recruitment (3 Positions)

TGI Distri Limited (a TGI Group Company) Job Recruitment (3 Positions)

International Medical Corps (IMC) Job Recruitment (3 Positions)

BethelMindRecruits Job Recruitment (3 Positions)

Pharma Ethics Limited Job Recruitment (3 Positions)

Save the Children Nigeria Job Recruitment (6 Positions)

mDoc Healthcare Job Recruitment (8 Positions)

Search for Common Ground (SFCG) Job Recruitment (4 Positions)

Coca-Cola Hellenic Bottling Company (HBC) International Leadership Trainee Program 2024

Elizade University Job Recruitment (20 Positions)

SPIE Oil & Gas Services Job Recruitment (8 Positions)

Hilton Worldwide Job Recruitment (3 Positions)

Paras Energy Job Recruitment (8 Positions)

Plan International Job Recruitment (13 Positions)

Association for Reproductive and Family Health (ARFH) Job Recruitment (3 Positions)

OnePyramid Consulting Limited Job Recruitment (3 Position)

Ohan Corporate Services Job Recruitment (4 Positions)

New Private Medical Diagnostic Centre Job Recruitment (5 Positions)

Zojatech Limited Graduate & Exp. Job Recruitment (6 Positions)

Beacongate Limited Job Recruitment (5 Positions)

Jibs-Ray Nigeria Limited Job Recruitment (3 Positions)

Khenpro Global Services Job Recruitment (9 Positions)

Amaiden Energy Nigeria Limited Job Recruitment (4 Positions)

Nestoil Limited Job Recruitment (7 Positions)

Yardoak Project Graduate & Exp. Job Recruitment (4 Positions)

HR-Light Consult Job Recruitment (4 Positions)

Fadac Resources and Services Limited Job Recruitment (9 Positions)

Roducate Limited Job Recruitment (3 Positions)

IO Furniture Limited Job Recruitment (5 Positions)

Scrapays Plc Job Recruitment (4 Positions)

Babban Gona Farmer Services Nigeria Limited Job Recruitment (3 Positions)

Schlumberger Limited Job Recruitment

Alfred and Victoria Associates Job Recruitment (7 Positions)

TotalEnergies Nigeria International Masters Degree Scholarship 2024

Advantage Health Africa Job Recruitment (4 Positions)

Odixcity Consulting Job Recruitment (9 Positions)

Agurate Online Limited Job Recruitment (4 Positions)

HR-EX Consulting Job Recruitment (7 Positions)

Kennedia Consulting Limited Job Recruitment (4 Positions)

Goldplates Feast House Job Recruitment (4 Positions)

Prestigious Consulting Group Job Recruitment (4 Positions)


Head, Marketing & Customer Experience at MainOne Cable Nigeria

Posted on Wed 11th Nov, 2020 - hotnigerianjobs.com --- (0 comments)


MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Head, Marketing & Customer Experience

Location: Lagos
Department: Commercial
Job Type: Permanent
Minimum years of Experience: 15

Responsibilities

  • The Head, Marketing & Customer Experience (HMCE) will oversee the development and implementation of effective strategies targeted at MainOne’s customer segments and requirements, to maximize market penetration, customer growth, and profitability. In particular, the HMCE will provide oversight for Product Development, Marketing Communications, Bids Management and Customer Experience.
  • The HMCE will be responsible for bridging the gap between the customer and the Company, ensuring that each touchpoint across the customer journey is engaging, efficient and effective, leading to increased customer satisfaction, loyalty and success. The HMCE will build strong relationships with customers by gathering customer feedback to gain insights into market requirements and improve the overall customer experience.
  • The role will also oversee the management and marketing of the Company’s products, the creation of high-quality, engaging content and the development and implementation of strategies to ensure a world-class customer experience, to be disseminated across various channels (digital and non-digital platforms) for existing and potential customers.

Specific Responsibilities include:
Marketing (Product Management, Marketing Communications & Bids Management):

  • Develop a detailed marketing strategy for the Company, including propositions for creating customer and Company value.
  • Drive market and competitive analysis, including customer segmentation and penetration plans, and related product positioning.
  • Oversee the design, development and implementation of marketing activities, campaigns and events, to enhance customer acquisition, increase the Company’s share of customer wallet and maximize revenue potentials.
  • Develop clear, comprehensive and compelling product strategic plans and roadmaps.
  • Oversee and take responsibility for product life cycle management.
  • Oversee the creation of high-quality content and compelling stories that reflect the brand image and provides insightful thought leadership to various customer segments, including senior business decision makers.
  • Design and establish style guidelines and standards for texts and illustrations to meet business needs.
  • Maintain the corporate brand and ensure periodic brand presentation refresh.
  • Develop and track budget performance, ROI and other metrics and success criteria for all marketing programs and activities.

Customer Experience:

  • Champion and implement strategies to consistently drive customer value, improve customer relationships, satisfaction, retention and loyalty.
  • Map the customer journey from lead to cash and identify opportunities to proactively intervene on customers’ behalf.
  • Develop listening points in the customer journey, define segmentation of the customer base and varying strategies identifying opportunities for continuous improvement.
  • Guide the team in the effective resolution of customer issues and handle any escalations.
  • Lead continuous improvement in customer service culture to ensure that MainOne and its employees exemplify optimal service delivery at all times.
  • Collect, analyze, and interpret customer data and feedback   to identify requirements and information for optimizing customer experience.
  • Utilize CRM, portals and other digital tools to enhance customer experience and relationship management processes.
  • Measure and track the Company’s Net Promoter Score (NPS) and churn rates; and implement initiatives to consistently improve these metrics.

General Responsibilities
The HMCE will also:

  • Serve as the Company’s main brand promoter and ensure that key initiatives and programs consistently reinforce and renew its corporate brand value and identity.
  • Ensure continuous review and assessment of the effectiveness and efficiency of the department’s policies, procedures and processes and identify improvement opportunities.
  • Prepare and monitor the department’s annual budget.
  • Manage the hiring and training of Marketing and Customer Experience personnel to ensure effectiveness.
  • Monitor and stay abreast of industry, local and global developments, trends and events to ensure that the Company is able to maintain and sharpen its competitive positioning and advantage.
  • Perform other duties as assigned by the Chief Executive Officer.

The responsibilities defined above span across the business across West Africa and International markets.

Qualifications, Skills & Competencies

  • Bachelor's Degree in a relevant discipline
  • Post-graduate and/or relevant professional qualifications will be an advantage
  • At least fifteen (15) years’ work experience in Marketing and/or Customer Experience with at least six (6) years at senior management level
  • Experience in Product Development methodologies and processes
  • Strong Project Management skills, with experience in managing multiple complex projects and influencing senior stakeholders.
  • Ability to craft communications strategies, to respond to business goals and objectives, and present with clarity to key stakeholders
  • Experience in information technology related businesses
  • Strong customer journey mapping skills
  • Excellent verbal and written communication skills
  • Impeccable interpersonal and relationship management skills
  • Strong critical thinking, problem solving, creativity and innovation skills
  • Strong leadership skills.

Demands of the Job:

  • Ability to function under pressure and manage conflicting priorities effectively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *