Dispatch Operator - Jumia at Jumia Nigeria

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: Dispatch Operator - Jumia

Location: Lagos
Job type: Full Time

Key Responsibilities

• Scheduling riders in <1mins
• Assigning and re-assigning order to free riders on the UN web portal
• Reassign riders within clusters / hubs
• Follow up on partners dispatcher to ensure no idle time for free riders
• Follow up / monitoring delayed order on urban Ninja
• Resolve riders complaints via phone, email, chat channels with functional teams(Customer service,Vendor Ops team)
• Escalating to the appropriate department such as Vendor Ops on reataurant issues & customer service on customer;s issues
• Attempt to persuade customers to reconsider cancellation
• Ensuring proper education and communication are disseminated among riders in the community

Qualification & Experience

• 3+ years experience in various fields of customer service, supply chain
• Process-oriented,well-organized with a high level of attention to detail
• Excellent analytical ability:ability to leverage analytical work into action-oriented reporting & plans of actions
• Ability to articulate the right findings using the data
• Advanced knowledge in word,excel & powerpoint
• Excellent communication skills and flexibility to work in different environments
• Detailed oriented personality
• Strong people leadership

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.