Customer Service Personnel at Spytrac Telematics Service Limited

Spytrac Telematics is a telematics base Solution Company that provides enterprises, small companies and retail consumers with safety and security solutions for their vehicles fleet. Our solutions can be seen in various markets and sectors such as; finance, health, logistics, FMCG industries, Government etc.

With a team of experts in various fields of information technologies coupled with telematics conformed skills and years of experience, we bank on our increasing capabilities in delivering products and services that meet the needs of our clients.

We are recruiting to fill the position below:

Job Title: Customer Service Personnel

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Managing incoming calls and customer service inquiries
• GenerateSales lead that would develop into new customers
• Identifyand assesscustomers need to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales target and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements

• Candidates should possess a Bachelor's degree with 0-2 years work experience.

Application Closing Date
27th November, 2020.