Customer Service Manager at a Construction Company - Rossland Screening Solutions

Rossland Screening Solutions - Our client, an established leader in the construction industry with over 30 years experience. They are widely experienced in various aspects of construction and are in over 50 countries of the world.

They seek to hire the services of:

Job Title: Customer Service Manager

Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Job Description

• As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
• You’ll also be expected to know your company’s products and policies inside out and be able to communicate it to other members of staff.
• Because customer services jobs can encompass a range of industries, your daily tasks may change.

Responsibilities

• Support the Company’s goal for a wide company customer service policy.
• Responsible for the day to day management of the Customer Services Unit.
• Providing leadership and direction to the Customer Services Unit.
• Introduction and improvement of possibilities to measure customer satisfaction
• Derivation of ways to improve the level of satisfaction
• Communication with customers via telephone, email, letters or face-to-face meetings
• Providing help and advice to the respective customers
• Ensures that orders or transactions are correctly processed and to answer questions or resolve customer complaints
• Discussion with managers from other departments to agree on possible improvements

Requirements

• Degree in Business / Economics, Marketing, Management or Business related fields
• 5 - 10 years work experience.
• Practical experience in customer service role and position.
• Ability to listening as well as communicate with the customer in a professional and service- oriented way
• Good problem-solving and decision-making skills
• Ability to stay confident, polite and patient in challenging situations
• Good self-presentation when meeting the clients
• Knowledge of conflict resolution techniques

Salary
N300,000 Monthly.

Application Closing Date
31st December, 2020.