Customer Care Service Executive at an Internet Service Provider (ISP) - Ascentech Services Limited - Abuja (FCT) & Lagos

Ascentech Services Limited - Our client in the Internet Service Provider (ISP) Industry is recruiting to fill the position below:

Job Title: Customer Care Service Executive

Locations: Abuja (FCT) & Lagos
Employment Type: Full-time
Reporting To: Direct - Supervisor Shop Operations; Functional - Territory Sales Manager

Job Description

• First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes.

Job Requirements

• Candidates should possess a Bachelor's degree.
• Desired Experience 2 to 3 years in a similar profile.

Essential Attributes:

• Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

• Relevant Industry Experience, Been on the front end handling customers and team.
• Should have Planning and organizing skills proven achiever, Should have sharp business acumen.

Application Closing Date
5th December, 2020.

How to Apply
Interested and qualified candidates should forward their Applications to: cv@ascentech.com.ng using the Job Title as the subject of the email.

Note: Only qualified candidates will be shortlisted.