Technical Support Engineer - Dynamics CRM at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer - Dynamics CRM

Ref #: 241467
Location: Lagos

Job Description

• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.
• Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.
• Supported by our quality assurance team, domain experts, and the training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What you’ll be doing:

• You will act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• You will be collaborating with subject matter experts and escalation managers when additional support is needed
• You will be managing critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Requirements
What you'll need:

• 1-2 years’ experience in technical or customer support
• Knowledge of CRM technology, SQL, OOP, Active Directory, IIS.
• Strong researching, problem-solving, and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure to Microsoft technologies

Application Closing Date
21st January, 2021.