Client Service Manager at Enoch Stone Consulting

Enoch Stone, a consulting, training, recruitment and outsourcing company is recruiting to fill the position below:

Job Title: Client Service Manager

Location: Kano
Employment Type: Full-time

Job Summary

• We are looking for a Customer Care Managers or Client Relations Manager who will handle and resolve client queries, develop strategies for improving customer services, train other client services staff, authorize refunds on products, maintain business relationships with existing clients, and bring new clients on board.

Job Role

• Develop effective communication platforms for clients and staff.
• Inspire repeat-business from clients.
• Conduct customer service workshops and presentations.
• Monitor and measure client satisfaction.
• Liaise with different departments about client queries.
• Offer advice to clients on services and products.
• Develop surveys and capture client information.
• Participate in marketing campaigns.
• Deal with client requests and troubleshoot problems.

Requirements

• Business Degree or related qualification.
• 2 - 3 years work experience.
• Strong communication skills.
• Ability to meet deadlines.
• Computer literacy.
• Calm, polite, and professional behavior.
• Reliable and self-motivated.
• General business knowledge.
• High service orientation.

Application Closing Date
15th December, 2020.