Client Service Officer at a Leading Security Technology Company - Bizpool Africa

Bizpool Africa - Our client, a leading Security Technology company in the Abuja, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Client Service Officer

Location: Abuja (FCT)

Summary

• Our client is hiring a Young Client Services Officer to help them keep growing their client base and interact with existing clients
• We require a dedicated and ambitious female candidate who has a passion for this role.

Responsibilities

• Interact with our clients and build relationships with them while making sure they are satisfied.
• Oversee our sales associate and ensure they are providing an exceptional customer service
• Organise creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service systems
• Resolve complex client problems in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions to improve customer service
• Create monthly and quarterly reports to determine business performance from client interaction.

Qualifications

• Bachelor's Degree
• 2+ years prior experience in customer service or client service-related roles.
• Excellent communication skills and ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls
• Superior organizational and Time management skills
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
• Proven experience in a leadership role is required.

Application Closing Date
21st December, 2020.