Customer Service Representative at Nicole Sinclair Consulting

Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm based in Lagos Nigeria. We are positioned to help nurture businesses and their resources to ensure maximized vision. Our expertise lies in, Human Resource Strategic Partnering, Talent Recruitment, HR Process Management and Training.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Deal directly with customers either by telephone, via chat, electronically orface to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle services inquiries
• Provide pricing and delivery information to customers
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer transactions
• Recommend our potential services to customer by collecting customers information and analyz ecustomers needs
• Manage large number of incoming calls
• Follow communication procedues and guidelines
• Build sustainable relationship of trust with customers through open and interactive communicationn
• Identify and assess customers need to achieve satisfaction
• Take extra miles to enagage customers
• Update the customer information in the customer service data base during and after each call
• Work with management to stay updated about the product knowledge and be informed about any change in the company polices
• Impact the company by problem solving and making fustrated customers patronise the company again

Requirements

• Candidates should possess a Bachelor's degree / HND qualification
• Working experience as customer service representative for 5 - 7 years in a fintetch company
• Proven customer support experience
• Familiar with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to remain professional and courteous
• Ability to be calm under pressure

Salary
N600,000 - N1,200,000 annually.

Application Closing Date
31st January, 2021.