Group Head, Banking Operations at a Newly Licensed Digital Payment Institution

A newly licensed digital payment institution in Nigeria with strong affiliation to one of the Leading Mobile Telecommunications in Africa desires to recruit highly competent, talented, self-motivated and result-oriented individuals to fill the position below:

Job Title: Group Head, Banking Operations

Reference: GHB
Location: Nigeria

Job Description

• This role incorporates all aspects of contact with the Bank’s customers through Customer Services, Service Quality, Cash management and Teller; and managing the centralized Back Office Function, which includes Treasury operations, clearing and Settlement, Agent / Merchant Operations and Management Information Technology, Funds Transfer etc.

Key Responsibilities

• Organize, develop and maintain front office operations and support structure while putting in place processes to achieve superior delivery of customer service at all times;
• Manage Bank’s exposure to external and internal risks at the service delivery front, adherence to procedures, optimum cash management within set limits, and physical security of bank’s assets;
• Responsible for bank -wide operations. Manage Branch operations including the branch operations service managers’! regional service managers and Head Office Operations staff:
• Responsible for establishing standards for work- related policies and procedures,
• Monitor and create control reporting to track performance of system and process integrity, vendors, internal workflows and SLAs;
• Put in place an MIS system that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports;
• Identify, develop and set-up new business locations and improve alternative service delivery:
• Manage a business continuity plan for service delivery, effectiveness and efficiency:
• Put in place a quality management system of international standards that ensures service quality;
• Review services provided at the branches to ensure that customers receive services efficiently;

Qualifications and Experience

• Bachelors / Master’s degree in relevant professional qualification in Banking, Finance, Accounting and related Social Sciences field from a reputable institution;
• Minimum of 15 years financial experience, with at least 5 years in Senior Management with excellent knowledge of Banking
• Demonstrable understanding of modern digital financial services (Mobile Money, Agency, payment, Collection, Channels, Payment Cards etc., )
• Experience, awareness and appreciation of all aspects of balance sheet management banking;
• Knowledge of statutory and regulatory issues as well as global best practices.
• Possess Strong budget and management skills, including proven ability to manage project/process. quality assurance.
• High degree of professionalism, maturity, tech-savvy and knowledgeable of current trends.

Remuneration
Extremely attractive and competitive remuneration packages and challenging prospects await the successful candidates.

Application Closing Date
16th December, 2020.