Front Desk Officer / Customer Service Officer at Bellforte Consulting

Bellforte Consulting - We are a strategic consulting firm integrating a full range of business consulting capabilities. Bellforte Consulting staff, faculty and partners are tested professionals with deep "sector-specific" knowledge and the ability to lead and drive industry agenda. This ensures that our consulting services address the specific needs of our clients.

We are recruiting to fill the position below:

Job Title: Front Desk Officer / Customer Service Officer

Location: Lagos

Job Descriptions
Receive Visitors:

• Greet visitors appropriately
• Determine visitors needs in a professional manner
• Maintain visitors’ register
• Offer refreshments to visitors where appropriate
• Direct visitors to contact person / appropriate meeting room
• Ensure backup when absent from reception table
• Ability to maintain composure with difficult consumers. Must remain professional at all times

Answer Phone Calls:

• Answer phone calls in a timely and polite manner
• Determine purpose of the call
• Deal with visitors queries and provide correct information
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Manage Mail  / Customer Service:

• Reply electronic mail and sort all paper mails accordingly
• Prepare outgoing mail for pick up or courier
• Organize courier deliveries
• Perform live chat and email correspondence with customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
• Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts / Finance
• Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
• Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
• Handle ALL customer related issues with proper guidance from Management
• Monitor Security
• Monitor people coming & going through the reception doors
• Issue visitor passes where appropriate
• Be aware of & report suspicious activity.

Organise Meetings:

• Book meeting room
• Inform participants
• Set up meeting with necessary refreshments & equipment
• Organize catering for meeting

Secretarial Support:

• Prepare correspondence & documents
• Organise mailings
• Schedule & follow up on appointments
• Maintains customer records by updating account information.

Reception Area Maintenance:

• Keep reception area clear & neat
• Maintain & organize reading materials
• Any other schedule or work as determined by your supervisor or management.

Job Requirements

• Candidates should possess OND qualification
• Microsoft Office proficiency - MS Word, Excel, and PowerPoint
• Good oral communication skills
• Telephone Ethics
• Neat and presentable - good personal grooming must be demonstrated
• Must demonstrate social media savviness and ability to create content

Application Closing Date
20th December, 2020.