Michael Stevens Consulting - Founding in 1991, has grown to become a leading provider of high value Human Resources, Recruitment, Learning & Development, Outsourcing and Business Advisory solutions to multinationals, local corporate organizations, governments and multilateral organizations. Our depth of our expertise, defined by carefully selected pool of multi-disciplinary consultants, ensures that we continue to be the firm of choice to our growing list of discerning clientele.
We are recruiting to fill the position below:
Job Title: Chief Digital Officer
Location: Lagos
Employment Type: Full-time
Job Objective (s)
Defines the key business measures and objectives for the digital bank, including target market segments and their objectives
The CDO's role encompasses all scope of services delivered by the Digital team (e.g. E-banking, brand & communication, product development, product marketing & sales etc). S/he will be responsible for driving the business leveraging on online technologies and data.
Reporting Relationships:
Functionally reports to: MD/CEO
Administratively reports to: Office of the MD
Supervises: E-banking
Brand + communication
CX Design
Product Development
Product Marketing & Sales
Partnership + Ecosystems.
Duties & Responsibilities
Provide direction and leadership on a day-to-day basis
Develop a clearly-defined and compelling digital strategy for the company’s future and ensure implementation of the company's digital roadmap
Own the digital strategy - conceptualize, design, build, deploy and manage digital financial products / services to meet the current / future digital needs of the bank
Lead the planning, implementation, delivery and continuous improvement of digital solutions for the bank
Direct the development and revisions to policies and procedures for the general operation of the bank’s digital strategy and its related activities.
Conduct in-depth customer research and engagement to identify and prioritise digital opportunities for the bank through
Customize customer journeys based on a strong understanding of their needs and behavioural patterns
Act as the single point of contact for all digital product requests, business intelligence reporting and analytical tools requirements to the bank
Work closely with Digital Product team to introduce new solutions, enhance existing solutions/services and retire obsolete solutions in alignment with digital product plan and roadmap
Employ data to create new business development plans and effectively mine territory to develop new customer bases
Build and manage high-performing Digital Solutions teams (Build and Run) to deliver against digital roadmap
Proactively educate the bank on market developments, emerging themes and partnership opportunities in the digital space
Support the definition and execution of campaigns to enhance speed to market and quality of delivered digital services
Have a firm grasp of Design Control and Beta Testing activities to ensure seamless market launch
Track the competition’s activities and focus on ensuring that the bank’s digital products and solutions deployed in the market meet all relevant consumer needs
Maintain a balance between business and technology.
Connect digital investments to enterprise KPIs in order to achieve positive digital transformation.
Expand the Digital Innovation Ecosystem
Measure ROI on Digital Projects
Develop a digital brand that will appeal to and attract the best and brightest talent in the field.
Development and management of team members to ensure productivity while measuring each performance against the overall targets.
Key Performance Indicators:
Growth in Digital Acquisition Customer base
Robustness of the idea pipeline and ability to convert ideas into product/ service offerings
Ecosystem Centricity
Data-Driven Business
Profitable Digital Capabilities.
Requirements
Minimum Education Qualifications
Minimum educational level - Bachelor's Degree or HND in Computer Science, Marketing, Technology start-up services, FINTECH, payments, mobile, software, hardware assets with a track record of progressively taking on senior roles, or related fields. with a Master’s Degree
Previous Work Experience Requirements:
Minimum requisite experience: 14 - 18 years bank working experience
Experience in managing a broad portfolio of products/solutions (preferably digital) through the entire lifecycle; demonstrated leadership in new product development and deployment
Demonstrated track record of planning, managing and delivering on complex cross-functional projects from conceptualization to launch
Proven record of implementing strategic initiatives, policies and operational decisions
Strategic thinking and thought leadership
Understanding of, and experience working with, payment technologies related to ecommerce, Tokenization, Mobile, IOT etc.
Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties
Executive presence; strong written and oral communication-including large-group presentations
People and stakeholder management experience.
Application Closing Date
18th December, 2020.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.