Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria






Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner














  
          Popular Jobs
Fountline Telecommunications Job Recruitment (5 Positions)

GTI Microfinance Bank Limited Job Recruitment (4 Positions)

Asset and Equity Group Job Recruitment (6 Positions)

PecanTrust Microfinance Bank Limited Job Recruitment (3 Positions)

TeamAce Limited Job Recruitment (10 Positions)

Lorache Consulting Limited Trainee & Exp. Job Recruitment (28 Positions)

Graduate Management Trainee Jobs at Food Concepts Plc

Terragon Limited Job Recruitment (3 Positions)

Proten International Job Recruitment (11 Positions)

Michael Stevens Consulting Job Recruitment (3 Positions)

Ajani and Kimberly Limited Job Recruitment (3 Positions)

United Nations International Children's Emergency Fund (UNICEF) Job Recruitment (5 Positions)

Marriott International Job Recruitment (50 Positions)

Workforce Group Graduate & Exp. Job Recruitment (14 Positions)

Dangote Group Job Recruitment (33 Positions)

Bauchi State Ministry of Health Job Recruitment (18 Positions)

BrilloConnetz Job Recruitment (4 Positions)

Alpha Mead Group Job Recruitment (8 Positions)

Hilton Worldwide Job Recruitment (3 Positions)

Citibank Nigeria Limited Teller Recruitment (Graduate & Exp.)

Ikeja Electricity Distribution Company (IKEDC) Job Recruitment (3 Positions)

Lagos Business School (LBS) Job Recruitment (5 Positions)

Strongmas Automobile Limited Job Recruitment (3 Positions)

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

HNJ Exclusive Job GOODY Bag - March Week One UPDATE!

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Sigma Consulting Group Job Recruitment (8 Positions)

Action Against Hunger Nigeria Job Recruitment (3 Positions)

Dominion Consulting Nigeria Trainee & Exp. Job Recruitment (9 Positions)

HRbreakoutRoom Graduate Internship & Trainee Job Recruitment (3 Positions)

Edo State Internal Revenue Service (EIRS) Job Recruitment (6 Positions)

Ultimus Holdings Job Recruitment (3 Positions)

Leading Microfinance Bank Job Recruitment (5 Positions)

Henkel Graduate Internship & Exp. Job Recruitment (4 Positions)

Sales Force Consulting Job Recruitment (15 Positions)

MainOne Cable Nigeria Graduate Trainee, Internship & Exp. Job Recruitment (12 Positions)

Airtel Nigeria Job Recruitment (4 Positions)

MainOne Cable Nigeria Cloud Apprenticeship Program 2021 - 12 Openings

Lateejay Nigeria Limited Job Recruitment (5 Positons)

Guinness Nigeria Plc Digital & eCommerce Talent Pool Recruitment 2021

African Development Bank Group (AfDB) Job Recruitment (25 Positions)

Edgewood Consulting Limited Job Recruitment (6 Positions)

AfriTech Digitals Limited Job Recruitment (3 Positions)

Moove Job Recruitment (5 Positions)

American International Insurance Company (AIICO) Insurance Plc Job Recruitment (7 Positions)

HR Leverage Africa Job Recruitment (24 Positions)


Team Lead, CRM Administration at First Bank of Nigeria Limited

Posted on Mon 07th Dec, 2020 - hotnigerianjobs.com --- (0 comments)


First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, CRM Administration

Location: Lagos, Nigeria

Duties and Responsibilities
Project and Stakeholders Management:

  • Leads the entire CRM Team in project deployment, system support, user administration, training and campaign management.
  • Leads the team in the formulation of CRM strategies and programs and ensures that they stay aligned with the business’s overall objectives.
  • Coordination of collaborative CRM activities with other teams and departments in the Bank.
  • Identify continual improvement opportunities for the Bank to ensure it maximizes the abilities of the CRM solution.

Application Support:

  • Work with end-users, vendors and service providers as the liaison with the IT team.
  • Identify and help design CRM-related report requirements and list views.
  • Support workflow rules and business processes.
  • Work with internal and external resources to ensure the CRM environment is configured and adjusted correctly.
  • Serve as the liaison between the sales and technical teams in executing the banks CRM strategy.
  • Work with both the end-users and the technical team to identify and assist in resolving system issues and provide technical support, troubleshooting software issues, as requested.
  • Maintain business and process configurations on CRM solution
  • Develop and maintain indices required to measure health status of the CRM solution.

Help Desk Support:

  • Support by troubleshooting and solving user or system issues and respond in a timely fashion Analyze potential issues and communicate to assess needs and determine solutions for end-users.
  • Supervise support offered to stakeholders and business units using the solution
  • Work closely with business leaders to analyze business requirements and communicate to developers regarding configuration and customization solutions that meet delivery and project goals and expectations.
  • Assist in development and support personnel in resolving system issues, creating business solutions to meet requirements.
  • Keep a monthly statistics report and monitor usage to determine business solutions for business recognized needs.

Training:

  • Develop and maintain CRM Training Program for staff.
  • Instruct new users on the application and train existing users on best practices & new functionality.
  • Develop and maintain training materials and user documentation.

Education

  • B. Sc. in Computer science, IT or other relevant disciplines.

Experience:

  • At least 6 years experience in marketing / sales administration or customer relationship / customer experience management roles

Application Closing Date
18th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *