Terminal Operations Manager at Poise & Etiquette

Poise and Etiquette is a HR consulting firm, providing top-notch solutions to all recruitment needs.

We are recruiting to fill the position below:

Job Title: Terminal Operations Manager

Location: Lagos

Job Duties

• Efficiently coordinate the daily operations of the terminal with the objective of ensuring zero service disruptions and service failures.
• Ensure the services of the organization are effectively marketed and that management approved performance expectations are surpassed.
• Track all in-transit buses assigned to the terminal effectively and ensure their availability to meet the projected demand by customers
• Ensure available buses are effectively fixed and ready for daily operations within stipulated turnaround time
• Conduct pre-trip inspections to ensure available buses are fit for use and are in alignment with the approved SCS (service, comfort, safety) standards for our fleet.
• Ensure available buses are efficiently assigned to routes, positioned for boarding.
• Ensure strict adherence to scheduled departure timelines and minimize service disruptions
• Ensure guests who have opted for pick up services are effectively processed in line with their bookings and picked up at their preferred location
• Ensure all information passed by management is effectively communicated to and understood by all terminal based staff.
• Promptly communicate shortage or surplus of buses at the terminal to the designated Operations support team (OST)
• Resolve minor grievances or disputes that does not require escalation
• Ensure the terminal and its ambience is properly maintained and is in compliance with “The Company” standards by the facility maintenance team
• Ensures all transactions are effectively managed and documented on the approved ERP platform and that experience officers remit accurate sales to the accountant
• Identify opportunities to improve the interface and service to our customers
• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, friendly attitude towards guests etc.
• Promote our services to encourage greater use of online booking platforms (Website and App).
• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community as authorized by management.
• Develop and implement terminal staff shift schedule in compliance with standards set by HCD.
• Perform other duties as required or as assigned.

Requirements

• B.Sc. / HND qualification in a relevant field
• Minimum of 5 years’ experience in operations and/or administrative management
• Experience from a service industry is an added advantage
• Knowledge of fleet management is preferred
• Tech-savvy as well as proficient in the use of modern technology and relevant Microsoft Office tools.

Application Closing Date
20th December, 2020.