Team Leader (Customer Services) at Morgan Omonitan & Abe Limited

Morgan Omonitan & Abe Limited - MO&A, is an engineering & development consulting firm in Nigeria, with recent expansion to Ghana in West Africa.

Founded in 1972, MO&A has over 40 years of experience and expertise in providing integrated engineering & development consulting services such as civil & structural engineering, project management and independent expert services to the private & public sectors. MO&A has built a legacy of several successfully executed projects and partnerships with clients and stakeholders.

We are recruiting to fill the position below:

Job Title: Team Leader (Customer Services)

Location: Lagos

Responsibilities

• Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members
• Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best.
• Teach and train team members on various customer service strategies
• Undertake ongoing customer service work to better understand the demands, positives and pain points of the job

Requirements

• General Education Degree Certificate (any field is fine)
• Ability to develop, implement and assess performance metrics
• Proven record of boosting team performance and employee retention rates

Application Closing Date
30th December, 2020.