Customer Service / Front Desk Personal at International Business Bureau (IBB)

Jaklovis Concept Limited in collaboration with IBB Limited is committed to offering travel services of the highest quality, combining our energy and enthusiasm, with our years of experience.

We are recruiting to fill the position below:

Job Title: Customer Service / Front Desk Personal

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a reputable, smart and quality customer service/ Front desk personal both male and female respectively.

Customer Service Representative / Front Desk Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
• Answer all client questions and incoming calls
• Redirect phone calls to the appropriate department and take down messages
• Accept all letters and packages, and distribute them to their appropriate departments
• Monitor, organize and forward emails
• Track and order office equipment and supplies
• Maintain records and files
• Oversee the office budget.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Bachelor's Degree, HND, Master's Degree qualification.
• 1 - 3 years Experience.

Salary
N60,000 - N80,000 / month.

Application Closing Date
15th January, 2021.