Customer Support Officer at Eazybiz Payment Solutions

Eazybiz Payment Solutions - Our institution provides solutions that enable Small and Medium scale enterprises increase profits by accepting electronic payments and automating their business.

We are recruiting to fill the position below:

Job Title: Customer support Officer

Location: Ajah Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

• Receive incoming calls / emails and provide information / solutions for customers
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements

• HND, OND or B.Sc qualification. (NYSC applicants are welcome)
• Must live around the Ajah / Lekki Axis
• Must be articulate able to respond to emails fluently
• Computer Literate, must have knowledge of using the web browser, Microsoft word and excel
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good comprehension / Analytical skills

Salary
N40,000 / N50,000 monthly (revised compulsorily pay in 6months).

Application Closing Date
14th January, 2021