NOC Engineer at a Major Internet Service Provider - Proten International

Proten International - Our client, a major Internet Service Provider in Nigeria is looking to fill the position of:

Job Title: NOC Engineer

Location: Lagos
Employment Type: Full-time

Job Description

• The role will primarily focus on monitoring, assisting with incident resolution, and ensure the high availability of our infrastructure and Network Elements.

Core Requirements and Responsibilities

• Proactive monitoring of availability and performance of Network elements, infrastructure, and data center using existing tools.
• Act as the First Point of Contact for incidents, escalations, and business-impacting technology issues.
• Respond and perform first-level triage of incidents within defined SLAs and work with teams towards resolution.
• Assist in performing root cause analysis and root cause fixes.
• Escalate to other teams, management, vendors, or service providers for unresolved incidents based on defined processes or instructions from the management team.
• Send out regular communication on the status of incidents.
• Document incident details and troubleshooting steps followed along with timelines.
• Work with the problem manager to track problem resolutions to ensure the incident did not recur.
• Perform other tasks defined by the management team.
• Willing to in a 24x7 Work environment on shift system

Education Qualification

• Higher Diploma / Bachelor degree in Electronics / Communications/Computer science
• Work Experience: 1- 3 years experience in telecom NOC.

Knowledge, Skills and Abilities:

• Good verbal and written communication skills
• Able to understand technical terms.
• Ability to perform high-level troubleshooting of infrastructure and application issues.
• Working knowledge on Huawei M2000, U2000 is preferable.

Application Closing Date
18th January, 2021