Business Process Manager (E-commerce / Retail) at Smart Partners Consulting Limited

Smart Partners Consulting Limited is a leading indigenous HR Consulting Firm in Nigeria located in Lagos with services offered in Recruitment, Outsourcing, Training and HR Consulting. We are a growing firm providing services to top leading companies across the Oil & Gas, IT, Banking Industries and many others using our world class recruiting process with vibrant, talented and passionate team.

We are recruiting to fill the position below:

Job Title: Business Process Manager (E-commerce / Retail)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

• Effectively plan and develop strategies that successfully accomplish the quality and business objectives.
• Create quality measurements to track improvement in service delivery
• Develop quality assurance standards.
• Ensure products meet customer expectations and demand
• Create reports documenting errors and issues for fixing
• Work closely with the operations team to improve service delivery
• Maintain standards for reliability and performance of products
• Defines quality metrics, gathers and analyzes data and implements process.
• Define testing / QA strategy and coordinate to ensure consistent and appropriate testing of products before dispatching.
• Ensure products are tested and conform to company and regulatory standards.
• Prepares accurate reports in accordance with company procedures in order to provide reliable information for the efficient management of the department.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree in related disciplines.
• Minimum of 7 years work experience in similar field.
• Must have knowledge of Quality control, Quality Analysis
• Business Process Improvement, Business Process Engineering.
• Gap Analysis.
• Product Evaluation, Vendor Product Management.
• 360° compliance with Organizational Business Processes.

Application Closing Date
29th January, 2021.

Method of Application
Interested and qualified candidates should send their CV to: talent@smartpartnersng.com using the "Job Title" as the subject of the email.