Customer Relationship Manager at Food and Confectionery Product Nigeria Limited

Food and Confectionery Product Nigeria Limited, a company that specialises in manufacturing and production of food is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Relationship Manager

Location: Lagos
Employment Type: Full-time

Job Description

• Food and Confectionery Product Nigeria Limited is looking for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships.
• The Customer Relationship Manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Responsibilities

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements

• A bachelor's degree in Administration or related field.
• A minimum of 3 years' experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Salary
N65,000 - N90,000 Monthly.

Application Closing Date
31st January, 2021.