Second Level Operations Specialist (MS Operational SME) at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: Second Level Operations Specialist (MS Operational SME)

Location: Lagos, LA, NG

Our Exciting Opportunity!

• We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will:

• A demonstrable understanding of MS Operations, Tools & Processes (NOC & Field Operations).
• Carry out In-depth Data Analysis for Managed Services Operations to identify improvement opportunities.
• Drive Improvement Program Initiatives with Local Service Delivery Teams.
• Find opportunities for automation for the Field Service organization in line with the Ericsson operation Engine.
• Capture requirements to develop the best automation solutions.
• Collaborate with Service Delivery & Automations team to understand how automation can improve workflow.
• Champion Enhanced Problem Management.
• Solid experience in a Telecoms MS operations environment.
• Domain Expertise: Solid grasp of ITIL processes Fault, Problem, Configuration, Performance, Service Management.
• Improvement Programs Driver
• Knowledge of Data Science and experience with Big Data Analytics Tools
• Ability to work in a collaborative environment
• Proactive and creative problem solver with the ability to multitask
• Outstanding troubleshooting and analytic skills
• Willingness to improve the processes in terms of quality and performance are self-evident for you.
• can-do attitude and result orientation

Requirements
To be successful in the role you must have:

• Bachelor level, in engineering (IT, Telecom) or
• 3-5 years’ experience Knowledge of Data Science and experience with Big Data Analytics Tools
• Automation, Business Analyst/Driver
• Knowledge of Managed Service telecom operations practice
• Knowledge-sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology

Application Closing Date
Not Specified.