Customer Service Officer at Madas Company Limited

Madas Company Limited - Our client, a leading financial service company in Nigeria which focuses on loans and supply chain finance seeks to recruit a competent and well experienced individual to fill the position below:

Job Title: Customer Service Officer

Location:Ikorodu, Lagos
Employment Type: Full-time

Job Description
This is not limited to the following:

• Contact client by telephone to sell the company’s service.
• Receive walk in clients and attend to their needs.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Obtain customer information such as name, address, and payment method, and enter into CRM.
• Deliver scripted sales pitch to the customer.
• Record customer details including reaction to the product or service offered
• Answer telephone calls from potential customers who are responding to advertisement.
• Contact customers to follow up on initial interaction.
• Adjust scripted sales pitch to meet needs of specific individuals
• Cold call, direct email, and perform other lead generation activities.
• Receiving Calls and Making call to solve customer questions, inquiries, complains.
• Analyze the current customer base to identify potential sales opportunities
• Stay up to date on company best practices, policies, products, pricing, and promotions
• Increase overall sales efficiency and profitability through excellent salesmanship.

Qualification / Experience

• Candidates should possess an OND / HND / B.Sc qualification.
• Equivalent experience in related field acceptable as well
• 1-3 years experience in Customer service
• Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
• Must have passion for Sales
• Good Telephone skill
• Must live within Job location (Mile 12,Ikorodu axis)

Knowledge, Skills and Competency:

• Familiarity with relevant software, such as Microsoft Office Suite
• Strong interpersonal and communication skills (both verbal and written)
• Critical thinking skills, analytical
• Creatively-minded, good at thinking ‘outside the box’
• Skills of persuasion
• Computer skills
• Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
• Must be available full time
• Proactive
• People and customer management skills
• Strong organizational skills
• Good English Speaking
• Good Telephone skill
• Good customer communication skills
• Working experience in call center or customer care center

Remuneration

• N40,000 monthly.
• Renumeration, attractive Basic and commission plus other benefits.

Application Closing Date
24th February, 2021.