Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
HNJ Exclusive Job GOODY Bag - October Week Two UPDATE!

Reliable Steel and Plastic Industries Limited Job Recruitment (5 Positions)

Unified Payments Services Limited Job Recruitment (10 Positions)

Welcome U Shopping Centre Job Recruitment (9 Positions)

TeamAce Limited Trainee & Exp. Job Recruitment (70 Positions)

Amies Recruitment Agency Job Recruitment (4 Positions)

UnoCasa Limited Job Recruitment (3 Positions)

Recare Limited Job Recruitment (3 Positions)

Pentfield Synergy World Limited Job Recruitment (4 Positions)

Alan & Grant Job Recruitment (9 Positions)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Grand Oak Limited (GOL) Job Recruitment (6 Positions)

OG Chrisman Job Recruitment (3 Positions)

Aspom Travels and Tours Job Recruitment (5 Positions)

The Change Room Job Recruitment (7 Positions)

LifeBank Internship & Exp. Job Recruitment (6 Positions)

Tuslik Realty Job Recruitment (3 Positions)

Ocean Lord Limited Job Recruitment (3 Positions)

PPC Limited Job Recruitment (3 Positions)

Lumos Nigeria Job Recruitment (3 Positions)

Mamacass Restaurants Limited Job Recruitment (4 Positions)

Oilserv Limited Job Recruitment (11 Positions)

Jobvet Services Job Recruitment (6 Positions)

Tybtitx Services International Limited Job Recruitment (4 Positions)

Lacare Staffing Solutions Job Recruitment (8 Positions)

Fresh2Go Job Recruitment (4 Positions)

Elite Logistics & Development Services Limited Job Recruitment (3 Positions)

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

Osun State University (UNIOSUN) Job Recruitment

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Ama-Zuma Oil & Gas Nigeria Limited Job Recruitment (5 Positions)

Myrtle Management Consultants Limited Job Recruitment (5 Positions)

Avetium Consult Limited Job Recruitment (3 Positions)

HNJobs (Recap): Remote / Work-At-Home Job Opportunities

Grow Strong Foundation (GSF) Job Recruitment (5 Positions)

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Trusted Oil & Gas, Power, and Renewable Energy Service Company Job Recruitment (10 Positions)

New Hope Agriculture and Technology Nigeria Limited Job Recruitment (4 Positions)

Premiere Urgence Internationale (PUI) Job Recruitment (3 Positions)

Reime West Africa Limited Internship & Exp. Job Recruitment (5 Positions)

Abbey Mortgage Bank Plc Job Recruitment (4 Positions)

Westfield Consulting Limited Job Recruitment (16 Positions)

FHON Consulting Job Recruitment (3 Positions)

Bethel Mind Recruits Job Recruitment (3 Positions)

Salpha Energy Limited Job Recruitment (3 Positions)

Lafarge Africa Plc Job Recruitment (3 Positions)

Sahara Group Job Recruitment

Ganfeng Lithium Industry Limited Job Recruitment (3 Positions)


Customer Operations Lead at Chipper Cash

Posted on Wed 24th Feb, 2021 - hotnigerianjobs.com --- (0 comments)


Chipper is the largest mobile cross-border money transfer platform in Africa. We are a small passionate team, dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.

We are recruiting to fill the position below:

Job Title: Customer Operations Lead

Location: Nigeria

Job Description
The Team:

  • Our Customer Operations team is at the heart of Chipper, as it is the first point of contact with our customers and the team that knows most intimately the struggles and hopes of customers. Most important is the team’s ability to respond to customers with empathy and work alongside customers to solve their problems.
  • The Customer Operations team also works closely with the Product Operations, Product & Engineering, Legal & Compliance, and Growth Marketing teams. It’s about much more than resolving tickets. It’s also about helping us find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.
  • Customer Operations Leads serve as leaders within the Customer Operations team at Chipper. In addition to setting the standards for customer engagement for Analysts, they support Analysts in handling customer tickets effectively through training and mentoring. 

What You Will Be Doing

  • Providing customer support to the best of your ability by talking directly and honestly with our customers, and developing a deeper understanding of their needs for a digital wallet service
  • Communicating with our customers through a variety of different mediums, based on our customers needs; whether that be through calls, social media platforms, email or in-app chat
  • Being a point of escalation for other customer operations agents and assisting others that join the team
  • Proactively identifying patterns in the user frustrations and expectations of customers, seeing where we can change our processes, tools or product to make their lives easier
  • Working with the Compliance team to act as the first line of defense to help spot and investigate trends
  • Dealing with tricky payments-related queries; investigating missing bank, mobile money, card, and other various transaction types and helping manage customers with their Chipper onboarding
  • Understanding, prioritising and escalating our customers’ feedback and feature requests to the product teams. Plus, being the first point of call for customer complaints to make sure that they’re treated fairly and can share their thoughts and concerns
  • Familiarity with the customer operations role will allow you to expand your knowledge to other areas of customer operations and the company in general. This ranges from the Product teams to the Compliance teams etc!

Qualifications You Will Need

  • 3-5 years in a customer service role, ideally within financial services, telecommunications, or other digital products
  • Professional experience training, leading, and managing a team
  • Experience handling customer inquiries via email, chat, or other written communications
  • Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated
  • Have a global mindset and be tolerant of others. We're still growing but we are a company of many cultures and backgrounds
  • Be comfortable with asynchronous conversations 
  • Be open to working some nights and weekends on a rotating basis

Compensation

  • Competitive compensation and benefits package based on experience
  • Be part of a company growing at a rocket ship pace solving a real problem

Application Closing Date
Not Specified.

Sorry, this listing is no longer active.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *