Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria






Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner














  
          Popular Jobs
Adexen Recruitment Agency Job Recruitment (6 Positions)

Workforce Group Graduate, Entry-level & Exp. Job Recruitment (13 Positions)

Beacongate Limited Job Recruitment (3 Positions)

Alan & Grant Job Recruitment (6 Positions)

Graduate & Exp. Jobs at MacTay Consulting (6 Positions)

Fountline Telecommunications Job Recruitment (9 Positions)

U.S. Mission Job Recruitment (8 Positions)

PricewaterhouseCooper (PwC) Nigeria Graduate & Exp. Job Recruitment (7 Positions)

International Rescue Committee (IRC) Graduate & Exp. Job Recruitment (8 Positions)

CreditRegistry Job Recruitment (5 Positions)

Zilt Investment Limited Job Recruitment (3 Positions)

PG Consulting Limited Job Recruitment (3 Positions)

Twinstar Industries Limited Job Recruitments (5 Positions)

Bridge Hospitality Consult Job Recruitment (3 Positions)

Massive Management Trainee Recruitment at Food Concepts Plc

Flour Mills of Nigeria Plc Job Recruitment (3 Positions)

Rosabon Financial Services Limited Job Recruitment (8 Positions)

Smart Partners Consulting Limited Job Recruitment (6 Positions)

TREVARI Pay Job Recruitment (3 Positions)

iStoreNG Job Recruitment (3 Positions)

Organization of the Petroleum Exporting Countries (OPEC) Job Recruitment (8 Positions)

British High Commission (BHC) Nigeria Job Recruitment (3 Positions)

Health Specialist (Child Health) at the United Nations International Children's Emergency Fund (UNICEF)

Bluesquad Nigeria Limited Job Recruitment (4 Positions)

Cedarcrest Hospitals Limited Job Recruitment (5 Positions)

Outcess Solutions Nigeria Limited Job Recruitment (3 Positions)

Edgewood Consulting Limited Job Recruitment (6 Positions)

CARE International Job Recruitment (10 Positions)

United Bank for Africa Plc (UBA) Job Recruitment (23 Positions)

Lorache Consulting Limited Job Recruitment (13 Positions)

Growth in Value Alliance (GVA) Partners Limited Entry Level and Exp. Job Recruitment (13 Positions)

Grand Pela Hotel and Suites Job Recruitment (4 Positions)

Lontor Nigeria Job Recruitment (5 Positions)

American International Insurance Company (AIICO) Insurance Plc Job Vacancies (3 Positions)

Deloitte Nigeria Job Recruitment (4 Positions)

Management Sciences for Health (MSH) Job Recruitment (18 Positions)

BIC Nigeria Job Recruitment (5 Positions)

Oracle Nigeria Current Job Recruitment (3 Positions)

Nicole Sinclair Job Recruitment (4 Positions)

MainOne Cable Nigeria Graduate Trainee, Internship & Exp. Job Recruitment (14 Positions)

First Independent Power Limited Graduate Engineering Trainee Programme 2021

Amaiden Energy Nigeria Limited Job Recruitment (3 Positions)

IHS Towers Job Recruitment

Oneport365 Job Recruitment (3 Openings)

TeamAce Limited Job Recruitment (6 Positions)

GIG Logistics Job Recruitment (3 Positions)

Bobo Food and Beverages Limited Job Recruitment (3 Positions)

Procter and Gamble (P&G) Internship & Exp. Job Recruitment (3 Positions)

Sales Force Consulting Graduate Trainee & Exp. Job Recruitment (7 Positions)

The Place (Smackers Limited) Job Recruitment (3 Positions)


Customer Success Representative at SellOff Nigeria

Posted on Fri 26th Feb, 2021 - hotnigerianjobs.com --- (0 comments)


SellOff.ng is the #1 market for new and used products. Our online store is good news for everyone who wants to buy, sell or giveaway quality new and used products in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Success Representative

Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

  • You will be responsible for developing customer relationships that promotes retention and loyalty for our online platform, an e-commerce classified marketplace in Nigeria.
  • You will work closely with customers / users (Sellers and Buyers) to ensure they are satisfied with the platform and to improve upon areas of dissatisfaction. If any problems with the users arise, you will be the first person to whom the user reaches out.
  • You must be a fast learner, be able to quickly learn about our company, SellOff.ng, and the features our platform provides. You must be able to use critical and creative thinking to apply these features to help the users.

Key Responsibilities

  • ProvidingProduct Support - You must know our platform's features inside and out
  • Developing and maintaining a smooth and strong relationship with users to increase loyalty and retention
  • Acquiringnew users (buyers and sellers) on the platform
  • Developing and implementing well-planned customer onboarding strategies
  • Paying attention to customer’s details and complaint
  • Providing customer training and education on our features
  • Designing and implementing customer retention policies
  • Creating, managing and tracking user data using online tools
  • Measuring KPIs (Key Performance Indicators), so that you can be sure that the platform is moving in the right direction at the right speed.
  • Creating policies and procedures that optimise the customer experience.
  • Gathering feedback from our customers, study other customer success programs and analyse customer data to identify the best practices.
  • Periodic health checks: you cannot leave even the healthiest, happiest, or oldest customers to chance. Calculating the periodic health of (at least) key accounts is an important activity in maintaining that ever-increasing mix.
  • Customer Advocacy

Qualifications

  • This job requires a Bachelor's degree / OND / HND in Marketing, Business Administration, Communications, or another related field, although good communication skills and the desire to see customers/users happy are more important.
  • Must have have 1 year work experience.

Desirable Qualities:

  • A quick learner
  • Interact easily and effectively with different kinds of people.
  • Great listening skills, as you will have to truly understand users’ problems, frustrations, and roadblocks.
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Knowledgeable about customer service practices
  • Technical aptitude and ability to learn software programs
  • Experience with Customer Relationship Management (CRM) is a Bonus

Benefits

  • You will have the opportunity to work with a great brand and team as well as receive a good income. The right candidates are expected to start ASAP. Our headquarters is based in Ibadan, Oyo state, but candidates can work across other states and cities in Nigeria.

Application Closing Date
15th March, 2021.

How to Apply
Interested and qualified candidates should send their CV and a Cover Letter to: [email protected] using the "Job title" as the subject of the email.

Note: Please read carefully until the end before applying.


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *