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Commercial Relationship Management Officer at Wema Bank Plc

Posted on Fri 26th Feb, 2021 - hotnigerianjobs.com --- (0 comments)


Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Commercial Relationship Management Officer

Location: Nigeria
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance

Job Summary

  • To contribute to business development and execution of branch sales plans to achieve desirable profitability.
  • To foster a productive, value- producing relationship between the bank and customers.
  • To Support the Business Development Managers to grow a portfolio of profitable customers in pursuit of specific sales, service, growth and opportunity targets 4
  • To contribute to having a strong customer-focused service culture becomes entrenched in the Branch.

Key Responsibilities / Accountabilities
Customer service:

  • Delivers and maintains customer service standards at all times, for improved service delivery.
  • Logs customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provides appropriate products and services via the most suitable channel to ensure that customer needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.

Sales Management:

  • Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
  • Manages and maintains current business relationships and seek new accounts through sales
  • Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Pro-act to changes in market place
  • Effectively convert service recovery to sales opportunities and sustained client loyalty.

Risk Management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
  • Ensure all documentation is valid and complete in assigned portfolio.

Financial Management:

  • Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Business Development Manager to complete deposit funding and credit proposal papers.

People Management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s Values while adhering to all corporate HR policies

Job Experience

  • Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 3 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly
  • Ability to work well with others and lead a team

Application Closing Date
12th March, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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