Customer Operations Training Manager at Chipper Cash

Chipper is the largest mobile cross-border money transfer platform in Africa. We are a small passionate team, dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.

We are recruiting to fill the position below:

Job Title: Customer Operations Training Manager

Location: Nigeria

Description

• The Customer Operations Training Manager will launch our Customer Operations Training Department and the operational framework along with it in order to ensure standardised, high quality, and delightful experiences to our customers across our customer support channels.
• The successful candidate reports to the Senior Customer Operations Manager

What You Will Be Doing

• Creating and executing onboarding programs for the customer operations team
• Creating ongoing training programs for the customer support team on new products, services, processes, and customer support best practices
• Developing and maintaining accurate and current training materials for the customer support team
• Training team members of other departments - Compliance Team, Growth Marketing Team - on best practices for customer interaction
• Ensuring the customer support team has a strong understanding of internal customer support tools such as our CRM platform

Qualifications

• 3-5 years in a customer service role, ideally within financial services, telecommunications, or other digital products
• Strong communication skills including the ability to convey information clearly and effectively
• Experience working in multicultural teams
• Experience handling customer inquiries via email, chat, or other written communications
• Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated
• Have a global mindset and be tolerant of others. We're still growing but we are a company of many cultures and backgrounds
• Be comfortable with asynchronous conversations.

Compensation

• Competitive compensation and benefits package based on experience
• Be part of a company growing at a rocket ship pace solving a real problem.

Application Closing Date
Not Specified.