Posted on Wed 03rd Mar, 2021 - hotnigerianjobs.com --- (0 comments)
The Edo State Civil Service Commission is vested with the responsibilities of treating matters concerning the State Civil Service with respect to Appointments, Promotions, Discipline, Confirmation of Appointments, Transfers, Retirements, Petitions and Other related matters.
Applications are invited for the position below:
Job Title: Head, Service Management & Operations - GL10
Job Code: PEXP23 Location: Edo
Details
The Edo State Government is carrying out a Public Service Transformation and Enhancement Project as part of its Institutional Reform Agenda. The Project is designed to develop the Human and Organizational capabilities required to deliver efficient services to the people of Edo State, and to Make Edo Great Again.
The services of talented experienced professionals are required to fill the above position in the Service, support the implementation of the transformation programme and to contribute to embedding the new ways of working.
Candidates who possess the required qualifications, experience and skills and would like to join us on this exciting and challenging Transformation Journey are invited to apply. Serving Civil Servants seeking a higher challenge may also apply. The eligibility requirements and job specifications are as below:
Duties
Manage day to day service operations, source and deliver components of standard services from a defined service carrier, Verify service operations against stated Service Level Agreements and Operational Level Agreements, Manage “live” technical environments on a day to day basis, Provide and maintain a single source of consistent information on all IT services delivered to the business;
Monitor, measure, report and review current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs;
Serve as point of escalation, review and approval for key issues and decisions for all Service Management / Operations domains
Requirements
Candidate must possess a strong knowledge of IT service management processes and experience in delivering improvements to these processes,
Experience of leading cross functional teams and managing relationships with business customers,
Proven leadership and management skills with a minimum of 5+ years of experience in IT Service Management & Operations, 10+ years of management experience
General Requirements:
Candidates must possess the minimum academic and professional requirements for the role as stated above. Unless otherwise stated, a minimum of a second-class lower degree is required and candidate must have completed the mandatory NYSC program (where applicable). Additional educational or professional qualifications may be an added advantage.
Candidates must also be computer literate, technology savvy, and possess good Interpersonal and leadership skills and be able to work effectively in teams.
Successful Candidates will work in a Public Service Department or Agency that offers robust, challenging job opportunities, diverse working culture that values teamwork and leverages technology in delivering high-quality services to the people of Edo State. Responsibilities will include:
Contributing to the implementation of the Transformation Agenda
Participate through teamwork in contributing to the goals and objectives of the Ministry they are assigned
Candidates applying as experienced professionals must not be more than 50 years of age by December 31, 2020.