Porter at Laim Hotel, Osogbo

Laim Hotel - We are a 5 STAR hotel with the aim of constantly anticipating our customer's expectations by offering superior services, with exceptional facilities and innovations that consistently exceed these expectations. We are committed to provide our corporate and leisure traveller a consistent warm & friendly guest experience & fond memories through our nurtured / trained staff who experience joy and pride at work while adhering to our social responsibilities.

We are recruiting to fill the position below:

Job Title: Porter

Location: Osogbo, Osun
Reports to: Front Office Manager

Responsibilities

• Fix guest complain as fast as possible.
• To ensure that guest comments are listened to and improvements made where necessary.
• To provide feedback to the guest, and record all incidents that may occur.
• To ensure that the guest’s privacy is protected at all times.
• To ensure that, as far as possible, the guests’ safety and security is maintained.
• To continuously improve the service that is provided to guests.
• Ensure timely order made by guest.

Customer Service:

• To assist guests with luggage and belongings during check-in and check- out.
• Meet and greet guests on arrival.
• To room guests and explain the features and facilities of the hotel.
• To complete the handover book, and be present and contribute during shift briefing sessions.
• Maintain complete knowledge at all times of:
• All hotel features, services and hours of operation
• All room types, numbers, layout, décor, appointments and location
• All room rates, special packages and promotions
• Daily house count and expected arrivals/departures, including VIP guests and residents

Requirements

• Minimum qualification of OND, HND and B.Sc and must have worked ina similar position.
• 2 - 10 years Experience.

Application Closing Date
20th March, 2021.