Customer Success Representative at Lady Biba Business Concept

Lady Biba is a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.

We are recruiting to fill the position below:

Job Title: Customer Success Representative

Location: Lekki, Lagos
Employment Type: Full Time

Description

• We are looking for a Customer Success Representative to provide excellent customer service and meet sales quotas for our business.
• Candidates with strong communication skills who can make customers feel welcome in our store will stand out.
• You will help identify client needs, present and answer questions about our products and services and recommend solutions.
• A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
• Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Listen to customers’ questions and concerns and provide answers or responses
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products and Provide information about products and services
• Ensure racks are fully stocked.
• Provide excellent customer service (especially during peak times)
• Take orders, calculate charges, and process billing or payments
• Review customer accounts and make changes, if necessary
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Inform customers about discounts and special offers
• Provide customer feedback to your manager
• Stay up-to-date with new products/services

Requirements

• Bachelor's Degree / HND / OND. B.Sc in Marketing or related field is a plus.
• High school degree.
• Experience: 2 - 4 years
• Proven work experience as a Customer Success Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• Must be living in Lekki environs.

Application Closing Date
19th March, 2021.