Business Development Manager at ICS Outsourcing Limited

ICS Outsourcing Limited is Nigeria’s leading Business Support Solution Company, a pioneer among Nigerian outsourcing companies providing wide range of outsourcing and business support solutions for businesses globally with over 25 years in business. We help companies improve their bottom line when they leverage outsourcing.

We are recruiting to fill the position below:

Job Title: Business Development Manager

Location: Matori, Lagos
Employment Type: Full-time

Job Objective

• Commercially support the Six Business Units of the organization.

Main Accountabilities
Operational Responsibilities:

• Support the organisation’s business units and network offices.
• Ensure that key account activities for A & B customers are aligned with the agreed KPIs (reports sent on time and to quality by Operations).
• Deliver the country budget by maintaining a healthy business pipeline, good contractual performance and proactive thinking.
• Win, retain and develop strategic customers.
• Plan and manage accounts.
• Gather customers and market information to update business units on product and current trends.
• Manage relationship with key customers as customer point of contact at country level.
• Create and execute trade lane and sector focus commercial strategies for the company based on the USPs (Unique Selling Propositions) and core competencies of the organization.
• Explore opportunities with existing customers for Upsell to increase the company’s share of wallet with customer and Cross sell to increase engagement with customers.
• Ensure all the business units work in a synchronised way rather than in isolation to ensure seamless service delivery to customers when more than one Business Unit is involved on a project.
• Drive joint customer meetings with Strategic A & B customers to ensure the company’s moves from a transactional level provider to a strategic level provider to the customer.
• Ensure that all overseas and local RFI / RFP/ RFQ are sent on time by Pricing & Invoicing, and that Pricing & Invoicing gets the required support from respective BUs to put the pricing together.
• Customer implementation to ensure proper operational handover and implementation to meet customer’s expectations (SLA’s & SOPs).
• Ensure recovery of profit share from origin stations on shipments.
• Coordinate with the Business Development team & Operations on customer enquiries, business reviews & account planning.
• Work collaboratively with network partners other overseas offices and actively engage in sales lead generation process (incoming and outgoing) for business growth.
• Support Finance in control of credit and collections.
• Ensure recovery of profit share from origin stations on shipments.

Strategic Responsibilities:

• Support Organization and the Business Development team in their commercial endeavor to gain new customers, service existing customers and grow business to achieve set budgets and targets.
• Liaison with external Stakeholders like the client’s overseas partners and agents.

Job Requirements

• Bachelor’s degree or HND in Business, Marketing or other related field
• At least 5 years experience in Logistics / Supply Chain Industry
• Proven track record of sales.
• Outstanding communication and interpersonal abilities.
• An analytical mindset with excellent organizational skills.
• Exposure to ISO QMS process and standards.
• Ability to manage complex projects and multi-task.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Application Closing Date
31st March, 2021.