Billing Specialist at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Title: Billing Specialist

Location: Lagos
Employment Type: 6 Months Contract

Responsibilities

• Billing - Support - Engineer Telecom Billing application support (Telecom BSS / OSS, KYC, Enterprise
• Billing Solutions, IT Applications)
• Technical Expertise & Hands-on sound knowledge to do Unix/Shell Scripting and MySQL / ORACLE query writing
• Analysis of Events / Renewals/ Service/System in error, provide workaround solutions
• Overall knowledge of the E2Eapplication, systems & solution for their application suite.
• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
• Accountable for meeting & improving SLA & KPIs for their application suite.
• Responsible for driving down the incidents, problem, trouble tickets, service request trends,
• Configurations, Automations, Small Development, backend fixes.
• Support on work allocation (shifts, rotas)
• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs.

Qualifications / Experience

• Graduate / Postgraduate qualification
• Minimum of 4 - 6 years of experience in Telecom Billing and Strong in handling backend systems.
• Functional Area: IT Software Application Programming, Operations & Maintenance
• Role Category: Operations, Automation, Telecom Billing Domain.
• Key skills: Unix / Shell Scripting / SQL / My SQL/ORACLE.
• Must have extensive experience in the billing platforms used for triple-play organizations delivering voice, video and internet.
• Must have clear targets and KPIs agreed.

Salary
Very Attractive.

Application Closing Date
3pm; 6th April, 2021.