Assistant General Manager at De'Umahs Hotel and Resort

De'Umahs Hotel and Resort - We are a five-star hotel that offers luxurious hospitality services including lodging accommodation and restaurant services.

We are recruiting to fill the position below:

Job Title: Assistant General Manager

Location: Eleme, Rivers
Employment Type: Full-time

Position Overview

• This position is accountable for the overall success of the hotel, meeting and exceeding revenue measures and ensuring guest satisfaction.
• The Assistant General Manager will assist the General Manager in supervising all areas of the hotel while maintaining brand standards and must achieve superior levels of quality for all clients.

Job Description

• Assist the General Manager in his day to day operations.
• Assigns duties to HODs and observers performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and HODs.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
• Monitor Guest feedback.
• Receives and resolvesor assists the General manager in resolving guest complaints and service recovery process.
• Selects or assists in the selection of hotel staff and complete all new hire paper works.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guestfloor limit, ARAgeingreports, Direct billing etc.
• Assisting General Manager during Morning meetings or conducts the morning HODs meetings in the absence of General Manager.
• Adheres to allfranchiseand company procedures and regulations as well as standard operating procedures.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, HODs and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Covershifts in all departments as scheduled by the General Manager.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide astatusreport to GM.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms andname tagsand upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Other duties as assigned by the General Manager or Management.

Qualifications

• HND, BA or BSc from a recognised university.
• A minimum of one(1) year of comprehensive experience in retail, restaurant, or hospitality sectors, or an equivalent combination of education and experience, sufficient to perform the essential functions of the job.
• Strong experience in managing a diverse workforce including sales, operations and expense management.
• Computer literacy is required.
• Strong written and verbal communications skills. Ability to understand and carry out industry-specific written and oral direction. A positive, innovative approach to problem-solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
• Strong understanding of the industry.
• Ability to motivate and negotiate effectively with key employees, guests, top management, and client groups.
• Ability to work in a chaotic, multitasking environment and still be able to remain organized, execute in an efficient manner with a high level of accuracy, and provide attention to detail, and follow-through.
• Ability to exercise judgment and discretion is critical to success. Must be professional at setting priorities and coping with competing demands.
• Excellent time-management and general organizational skills.
• High level of integrity and ethics.

Application Closing Date
2nd April, 2021.

Method of Application
Interested and qualified candidates should forward their CV to: greenlaureta3@gmail.com using the "Job role" as the subject of the email.