Ticketing and Reservation Officers at a Travels and Tour Company - Market Advantage Consulting

Market Advantage Consulting - Our client is a leader in the travels and tour industry, providing service like flight tickets and hotel bookings, visa processing assistance, airport transfers, tailor-made packages, honeymoons, short getaways, family vacations etc. to various destinations with to satisfy the needs and desires of their clients.

They are recruiting to fill the position below:

Job Title: Ticketing and Reservation Officer

Location: Lagos

Responsibilities

• Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
• Maintain awareness and adherence to our client’s procedures, programs and policy guidelines
• Provide industry updates as well as airline promotions to clients.
• Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs.
• Manage accounts assigned and ensure that all pending request are closed.
• Contribute to revenue growth and profit margin of the organization.
• Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
• Prepare weekly report of overall work and milestones achieved

Requirements

• Minimum of a B.Sc / HND / OND qualification in any approved university and course.
• Minimum of three years of Reservations and Ticketing experience in the Tourism industry is critical.
• Experience in any of the following Global Distribution System (GDS _ Amadeus/Sabre/Galileo) and Microsoft applications especially, Word, Powerpoint and Excel.
• Outstanding passion for customer service and hospitality
• IATA Certification (preferred).
• Must be resident in Lagos.

Application Closing Date
1st April, 2021.