Operations & Maintenance Lead at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Operations & Maintenance Lead

Job ID: 91
Location: Lagos
Department: Engineering
Function: Operations & Maintenance
Reporting to:  Head, Engineering
Travel Frequency: Occassional

Purpose of the Job

• Responsible for developing an Operations and Maintenance plan and ensuring that the plan is tested, documented and implemented in accordance with approved procedures and safety standards.
• Direct the performance of planned and contingency Operations and Maintenance (O&M) services to ensure that ipNX’s infrastructure are properly configured.
• Responsible for risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
• Deliver and operate services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets.

Expected Key Results:

• Facility and Infrastructure Maintenance
• Ensure efficient Operations
• Business Continuity and Disaster Recovery
• Planning and Documentation
• Team Leadership, Coordination and Supervision
• Stakeholder Management and Research

Educational Qualifications

• Bachelor’s degree in Engineering, Computer Science, or an equivalent (2.2/Upper Credit Minimum)

Functional Skills:

• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Demonstrable capability to form and lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation
• An ability to deliver results in highly complex, technically challenging situations where collaboration across multiple teams is required
• Experience of managing operations at scale
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
• Aptitude in decision-making and problem-solving
• Demonstrable communication, interpersonal and relationship management skills at expert level.
• Demonstrable leadership and influencing skills at a senior level
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Excellent communication skills
• Project management skills also desirable

Work Experience:

• 5-7 years’ relevant experience in the IT/Telecommunications field with atleast 4-5 years in FTTH Rollout / Operations
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling.
• Experience in Vendor Management
• Experience using data to illustrate business conclusions
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Experience in creating and delivering network designs and customer solutions based on a set of requirements
• Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
• Strong experience as a line manager and a coach leading diverse teams

Other Requirements:

• Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
• Project management skills a definite asset
• Strong understanding of the organization’s goals and objectives
• Problem solver
• Ability to work under pressure
• Customer Focus
• Tech savvy
• Team Work
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Application Closing Date
31st August, 2021.