Assistant Store Managers at a Hospitality Company - ICS Outsourcing Limited

ICS Outsourcing - Our client that operates in the Hospitality Industry (Supermarket) is seeking to engage the services of suitable candidates across various locations in Lagos within the capacity below:

Job Title: Assistant Store Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Assisting the manager in organizing, planning and implementing strategy
• Coordinating retail store operations
• Ensuring store schedules and objectives are met by employees
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources
• Suggest sales training programs and techniques
• Communicate with clients and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Handle complaints from customers
• Research emerging products and use information to update the store’s merchandise
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Conduct regular audits to ensure the store is functionable and presentable
• Make sure all employees adhere to company’s policies and guideline.
• Act as our store’s representative and set an example for our staff.

Requirements

• B.Sc / BA / HND qualification in Business Administration or relevant field with 5 - 10 years work experience.
• Proven experience as a Retail Assistant Manager or similar position
• Experience with recruiting and performance evaluation processes
• Familiarity with financial and customer service principles
• Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
• Proficient user of MS Office (MS Excel in particular)
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude.
• Flexibility to work in shifts.

Application Closing Date
31st December, 2021.