Edgewood Consulting Limited - Our client, a new Ice-cream business situated at Arepo, Ogun State is currently recruiting suitable candidates to fill the position below:
Job Title: Ice-cream Shop Supervisor
Location: Arepo, Ogun
Employment Type: Full-time
Job Description
The ideal candidate must be a service-minded professional that possesses a passion for ice cream and is excited to help develop a new venture.
The Ice cream Supervisor will be responsible for the day-to-day operations of the shop, coordinating, scheduling, supervising, directing business in the shop
Duties and Responsibilities
Provide prompt and courteous service to all customers, encouraging the guest to return again to generate repeat business. Greet all customers in a friendly and welcoming manner.
Fulfill customer requests with ice cream purchases.
Prep and serve all offered ice cream recipes.
Record customer orders into the POS System.
Identify customer issues/complaints and take necessary steps to correct them.
Perform returns and special transactions through the POS System.
Ensure that the ice cream shop is stocked with all necessary items.
Clean and organize the ice cream shop when necessary.
Notify management of all customer issues.
Enforce a clean and tidy work environment.
Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for other members of the Team.
Open and close the store as needed.
Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees.
Daily Cash, POS and Transfer reconciliation.
Adhere to and enforce all standard operating procedures in compliance with company policy, health and food handling safety regulations.
Work with the staff to ensure Ice Cream recipes are followed properly to ensure a consistent product. Over-pouring/over-scooping is not occurring and portion control is being followed; address issues if they are found.
Train new staff and ensure ongoing staff training to maintain service standards.
Be an expert at all employee duties to ensure you are “leading by example” in all that you do. Follow the mentality that there is ‘always something to do’ and train productivity.
Ensure the proper image is being maintained with respect to grooming and uniform standards.
Perform all other duties as directed by the Organisation.
Make suggestions for improvements in overall operations with an emphasis on increasing customer satisfaction, revenues as well as reducing costs.
Note: Management reserves the right to change, modify and / or alter any of the duties listed above to meet business demands.
Qualifications
An Ordinary National Diploma.
1 year experience as supervisor.
Requirements:
Maintains positive company morale and professional attitude
Friendly and outgoing manner with the public
Ability to manage multiple situations simultaneously
Must be organized and possess strong problem solving skills
Ability to plan and prioritize work-load
Can physically, mentally and emotionally handle long periods (6 – 8 hours) of customer service
Flexible schedule required including evenings, weekends and holidays Must be passionate about the job with a desire to increase revenue.
Application Closing Date
30th May, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Ice Cream Shop Supervisor (Arepo)" as the subject of the email.
Note: Only qualified candidates will be contacted.