IT Support Intern at Softcom Limited

Softcom was established in 2007 with a mission to “connect people and businesses with meaningful innovation”. A technology company which aims to solve problems that will connect people and businesses to value that ultimately improves their lives. We want our products to enable inclusion and growth for people and businesses in Africa.

We are recruiting to fill the position below:

Job Title: IT Support Intern

Location: Ikeja, Lagos

Description

• The IT Support Intern will support to manage and maintain critical IT infrastructure needed by the business to operate smoothly and efficiently.
• The successful candidate will also help to develop and shape the strategy of Softcom’s IT department.
• This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and flexible schedules.
• We are looking for an exceptional and ambitious IT Support intern who would want to take part in creating, managing and maintaining our IT infrastructure.
• This role is ideal for somebody who is passionate about building, maintaining and managing IT infrastructure, and who wants to use their skills to have a real impact on a service used by the entire organization.
• We are looking for an individual who wants to get an early start in our IT support team yet is also self-motivated.

As an IT Support Engineer, your job responsibilities include the following;

• Allocation and maintenance of IT equipment.
• Manage all server infrastructure.
• Manage all network, including switches, routers and wireless access points infrastructure.
• Manage VoIP infrastructure based on Asterisk.
• Liaise with the internet service provider and maintain agreed SLA by monitoring and tracking.
• Liaise with all other service providers and suppliers to guarantee quality service delivery.
• Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, printers and other end-user devices.
• Responsible for the RMA and repair process for all devices under warranty.
• Clearly and regularly communicate with management and technical support colleagues.
• Recommend improvements to existing IT support systems.

Requirements

• Bachelor's Degree in Computer Science or related field.
• Ability to work independently and multi-task effectively.
• Demonstrated understanding of projects from the perspective of both client and business.
• Flexible and willingness to accept change in priorities as necessary.
• Strong attention to detail.
• The ability to work independently - accountable for your own actions and able to act with both urgency and integrity.
• Understanding of basic computer/network concepts and terms.
• Experience with G-suite tools and Microsoft Office applications.
• A high level of self-motivation and a customer-centric approach to service delivery.

Benefits

• Paid Internship

Application Closing Date
Not Specified.