Arising from the 2021 induction held in March for the 2019 & 2020 cohorts, the West Africa Association of Customer Service Professionals (WAACSP) has released the 2021 training calendar. The theme of the 2021 WAACSP education program is: 'West Africa Needs You!'. A theme aimed at opening and making service delivery, culture, and education accessible to all.
The Basic Certification in Customer Service (BCCS) program will kick start the 2021 training season.
The 1st diet of the BCCS program will take place over two weekends on May, 20-22 and 27-29. Whilst last year witnessed the inaugural online sessions with Ghana and Nigeria the participating countries, the body has added Gambia as part of this year's program with the program also continuing ONLINE.
The BCCS program is the entry-level certification in customer service that avails successful participants being accredited as 'Certified Customer Service Professionals' [CCSP] and provisional member of the West Africa Association of Customer Service professionals. WAACSP is West Africa's regional association certifying, listing, and rating service professionals in the region.
Also confirmed is the inaugural edition of the Advanced Certification in Customer Service (ACCS) for professionals, supervisors, experienced managers, mid and senior-level executives, HODs in customer service billed for July 2021 with further details due next month.
WAACSP is at the forefront of professionalizing customer service, rating practitioners, providing education in service delivery, and leading the advocacy for an improved and better quality of service delivery across the region.
The 2021 training schedule:
- 1st Diet Basic Certification in Customer Service
- Advanced Certification in Customer Service
- 2nd Diet Basic Certification in Customer Service.
It promises to be yet another rewarding certification year for participants, aside from being certified, also comes an opportunity to be listed and profiled on the WAACSP members' portal, a great window for CS professional recruitment regionally and on the international platform: the WAACSP members profile page (Click HERE
to view as certified professionals are listed for engagement) and its members account for nearly 1 in 4 CS employment in Nigeria in 2019.
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For more details on all WAACSP activities, use any of the channels below:
Email: [email protected]
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+234 702 500 3527
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