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IMPROVE YOUR CAREER: Earn a professional certification in customer service and membership of Africa's largest customer service body WAACSP this May

Posted on Mon 26th Apr, 2021 - --- (0 comments)

Arising from the 2021 induction held in March for the 2019 & 2020 cohorts, the West Africa Association of Customer Service Professionals (WAACSP) has released the 2021 training calendar. The theme of the 2021 WAACSP education program is: 'West Africa Needs You!'. A theme aimed at opening and making service delivery, culture, and education accessible to all.

The Basic Certification in Customer Service (BCCS) program will kick start the 2021 training season.

The 1st diet of the BCCS program will take place over two weekends on May, 20-22 and 27-29. Whilst last year witnessed the inaugural online sessions with Ghana and Nigeria the participating countries, the body has added Gambia as part of this year's program with the program also continuing ONLINE.

The BCCS program is the entry-level certification in customer service that avails successful participants being accredited as 'Certified Customer Service Professionals' [CCSP] and provisional member of the West Africa Association of Customer Service professionals. WAACSP is West Africa's regional association certifying, listing, and rating service professionals in the region.

Also confirmed is the inaugural edition of the Advanced Certification in Customer Service (ACCS) for professionals, supervisors, experienced managers, mid and senior-level executives, HODs in customer service billed for July 2021 with further details due next month.

WAACSP is at the forefront of professionalizing customer service, rating practitioners, providing education in service delivery, and leading the advocacy for an improved and better quality of service delivery across the region.

The 2021 training schedule:

May 2021 - 1st Diet Basic Certification in Customer Service

July 2021
- Advanced Certification in Customer Service

October 2021
- 2nd Diet Basic Certification in Customer Service.

It promises to be yet another rewarding certification year for participants, aside from being certified, also comes an opportunity to be listed and profiled on the WAACSP members' portal, a great window for CS professional recruitment regionally and on the international platform: the WAACSP members profile page (Click HERE to view as certified professionals are listed for engagement) and its members account for nearly 1 in 4 CS employment in Nigeria in 2019. 

You too can leverage on this.

To be a part of this program, click HERE

Are you currently practicing as a customer service professional?
Here's an opportunity to join WAACSP as a professional member or fellow. Click MEMBERSHIP to get started.

Give your career a BOOST!

Join over 91% of members who attest that becoming a Certified Customer Service Professional [CCSP] and member of WAACSP has given them an edge in their job/new applications.

The next diet is here!

For more details on all WAACSP activities, use any of the channels below:


Email: [email protected]

Chat / call:
+234 702 500 3527

Follow WAACSP on Social Media



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