Silver Service Waiter / Waitress at Grand Pela Hotel and Suites

Grand Pela Hotel and Suites, Abuja, managed by Premium Swiss Hotels & Resorts Zurich-Switzerland, is a luxury 4Star hotel located at the residential area in Durumi, near American Int’l School, Abuja. The Hotel is 30 minutes’ drive to / from Nnamdi Azikiwe International Airport and 15 mins from the city Centre of Abuja.

We are recruiting to fill the position below:

Job Title: Silver Service Waiter / Waitress

Location: Abuja (FCT)
Employment Type: Full-time
Reports To: Restaurant Manager

Position Summary

• A Silver Service Waiter / Waitress is generally a more experienced waiter that specialises in serving food, using a fork and spoon, from platters directly to the guests' plates at the table
• He or she is responsible to provide Food and Beverage service to guests according to established standards, policies and procedures
• Also, provide a courteous and professional service at all times
• Responsible for all duties prior to and after service, ensuring maximum guest satisfaction at all times.

Duties and Responsibilities

• Able to prepare all Food and beverage mise-en-place duties prior to service
• Able to provide a warm welcome and fond farewell to the guests
• Greet guests according to the standards to ensure superior service
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
• Possess good knowledge of a different kind of silverware
• Good knowledge in maintaining all type of silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the restaurant for food and beverage service
• Setup the restaurant according to the table plan,cover layout and standards defined by the hotel's management
• Make sure all assigned duties prior to service are completed
• Attend service briefings prior to each meal period
• Know the restaurant menu and Specials of the day
• Greet and seat guests
• Offer Menu and Wine List and attend to napkins
• Take Food and Beverage orders
• Serve Food and Beverage orders
• Check and clear Waiter’s station during and after service
• If required assist in bringing food from kitchen to the guest ensuring accuracy and timeliness
• Handle all guest complaints in a professional manner
• Clear soiled silverware and any other operating equipment to designated wash-up / storage area
• Able to generate the final bill from the POS system and offer to guest settlement
• To clear and re-set tables according to instructions
• To clean all soiled linen to the designated area
• Report any theft or damages to Manager / Assistant Manager
• Report to Restaurant Manager / Assistant Manager before completion of the shift
• Help other areas of the restaurant such as answering telephones and completing financial transactions
• Print closing report and drop the cash with the front office / accounts department
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine
• Close the shift at the POS terminal
• Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times
• Able to have a complete understanding of the Restaurant’s operating policies and procedures
• Must participate in staff training and briefings
• Able to maintain a good teamwork relationship with colleagues
• Able to maintain a high standard of personal appearance and hygiene at all times
• Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner
• Assist in stocking linens, china, glass, silver, and food items for service
• Assist in preparation of smaller items such as toast, soup, or beverages
• Able to carry out other reasonable duties and responsibilities as assigned

Education

• Postgraduate or diploma in hotel management or related course.

Experience

• Minimum of 4 years in a similar position in a high volume luxury or full-service hotel chain or restaurant.

Prerequisites:

• Have good interpersonal skills
• Have good communication skills
• Have exceptional knowledge and skills about silver service
• Eye for detail
• Must be efficient and speedy
• Able to stand for long periods
• Basic computer knowledge
• Familiar with operating POS (Point of sale) systems

Application Closing Date
2nd May, 2021.