Grand Pela Hotel and Suites, Abuja, managed by Premium Swiss Hotels & Resorts Zurich-Switzerland, is a luxury 4Star hotel located at the residential area in Durumi, near American Int’l School, Abuja. The Hotel is 30 minutes’ drive to / from Nnamdi Azikiwe International Airport and 15 mins from the city Centre of Abuja.
A Silver Service Waiter / Waitress is generally a more experienced waiter that specialises in serving food, using a fork and spoon, from platters directly to the guests' plates at the table
He or she is responsible to provide Food and Beverage service to guests according to established standards, policies and procedures
Also, provide a courteous and professional service at all times
Responsible for all duties prior to and after service, ensuring maximum guest satisfaction at all times.
Duties and Responsibilities
Able to prepare all Food and beverage mise-en-place duties prior to service
Able to provide a warm welcome and fond farewell to the guests
Greet guests according to the standards to ensure superior service
Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
Possess good knowledge of a different kind of silverware
Good knowledge in maintaining all type of silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the restaurant for food and beverage service
Setup the restaurant according to the table plan,cover layout and standards defined by the hotel's management
Make sure all assigned duties prior to service are completed
Attend service briefings prior to each meal period
Know the restaurant menu and Specials of the day
Greet and seat guests
Offer Menu and Wine List and attend to napkins
Take Food and Beverage orders
Serve Food and Beverage orders
Check and clear Waiter’s station during and after service
If required assist in bringing food from kitchen to the guest ensuring accuracy and timeliness
Handle all guest complaints in a professional manner
Clear soiled silverware and any other operating equipment to designated wash-up / storage area
Able to generate the final bill from the POS system and offer to guest settlement
To clear and re-set tables according to instructions
To clean all soiled linen to the designated area
Report any theft or damages to Manager / Assistant Manager
Report to Restaurant Manager / Assistant Manager before completion of the shift
Help other areas of the restaurant such as answering telephones and completing financial transactions
Print closing report and drop the cash with the front office / accounts department
Tally the Credit Card settlements for the day with the batch closing report from EDC machine
Close the shift at the POS terminal
Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times
Able to have a complete understanding of the Restaurant’s operating policies and procedures
Must participate in staff training and briefings
Able to maintain a good teamwork relationship with colleagues
Able to maintain a high standard of personal appearance and hygiene at all times
Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner
Assist in stocking linens, china, glass, silver, and food items for service
Assist in preparation of smaller items such as toast, soup, or beverages
Able to carry out other reasonable duties and responsibilities as assigned
Education
Postgraduate or diploma in hotel management or related course.
Experience
Minimum of 4 years in a similar position in a high volume luxury or full-service hotel chain or restaurant.
Prerequisites:
Have good interpersonal skills
Have good communication skills
Have exceptional knowledge and skills about silver service
Eye for detail
Must be efficient and speedy
Able to stand for long periods
Basic computer knowledge
Familiar with operating POS (Point of sale) systems
Application Closing Date
2nd May, 2021.
How to Apply
Interested and qualified candidates should send their cover letter and CV to: [email protected]using the Job Title as the subject of the mail