Guest Relation Executive (Female) at Grand Pela Hotel and Suites

Grand Pela Hotel and Suites, Abuja, managed by Premium Swiss Hotels & Resorts Zurich-Switzerland, is a luxury 4Star hotel located at the residential area in Durumi, near American Int’l School, Abuja. The Hotel is 30 minutes’ drive to/from Nnamdi Azikiwe International Airport and 15mins from the city Centre of Abuja.

We are recruiting to fill the position below:

Job Title: Guest Relation Executive (Female)

Location: Abuja (FCT)
Employment Type: Full-time
Reports to: Front Office Manger / Asst. Front Office Manager

Position Summary

• Attend to guests courteously and deal promptly with their requests and queries
• Have Detailed information about the hotel and city. Check on VIP guest movements,complete their pre-registration formalities
• Allocate rooms to all arriving guests after checking the guest preferences
• Collect guest feedback forms and do anypossible first hand service recovery steps.

Duties and Responsibilities

• Welcome guests during check-in and giving a found farewell to guest while checkout
• Handling guest complaints and concerns in an efficient and timely manner
• Overseeing VIP guests, arrivals and departures
• Coordinating and multi-tasking job duties in a busy environment
• Should possess detailed information about the Hotel, city as well as the competition
• Detailed information regarding arrivals and room requirements
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards
• Greeting guests as they enter and exit the hotel
• Providing information regarding the Hotel, town attractions, activities etc
• Check on VIP reservations, complete their pre-registration formalities
• Allocate rooms to all arriving guests
• Maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile
• Co-ordinate with housekeeping for clearing of rooms
• Collect Guest feedback during guest departure along with his likes and dislikes
• Perform basic cashier activities as and when required
• Maintain guest lockers for safe custody
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice
• Follow the house rules and policies laid down by the management
• Adhere to strict staff grooming and hygiene standards
• Consciously and continuously strive to better his / her skills and increase his / her knowledge
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to detail
• Must be guest service focused and a team player
• Positive attitude and outgoing personality is essential
• Must be able to work shifts - days, evenings, weekends and holidays
• Ability to relate well to Hotel guests and employees
• Professional in demeanour and presentation
• Personable, enthusiastic, self-motivated and able to work independently
• Observant, discriminating and detail-oriented
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal and organizational skills
• Able to work morning, evening, weekend, holiday, and overnight shifts.

Education

• Must be able to read, speak, write, and understand the primary language used in the workplace
• Her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel
• She will strive to use a polite language and well-groomed in her relation with the Hotel guests, colleagues and staff.

Experience:

• Three years of Front Office experience
• Minimum of one year of hotel front desk supervisory experience
• Experience handling cash
• Accounting procedures, and general administrative tasks
• Additional languages spoken would be an asset.

Prerequisites:

• Good guest interaction skills
• Good listening skills
• Sound decision making
• Good interpersonal and communication skills
• Leadership/People management.

Application Closing Date
2nd May, 2021.