ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.
With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.
We are recruiting to fill the position below:
Job Title: Credit Officer
Locations: Gbako & Lavun - Niger, Offa & Baruten - Kwara, Bassa - Kogi, and Ogbomosho - Oyo
Department: Customer Finance
Reporting to: Head of Customer Finance
Job Purpose / Mission
Engie Energy Access is looking for dynamic, highly motivated and disciplined Senior Customer Finance Analysts with a passion for entrepreneurship, renewable energy and financial inclusion
This position is a key role within the Customer Finance Department of a fast-paced start up at the front lines of renewable energy and mobile payment technology
This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.
Responsibilities, Deliverables and Activities
Key Responsibilities:
Customer engagement - Bounce backs & Repossessions for defined customers
Customer engagement - Customer surveys based on different parameters.
Deliverables and Activities:
Mobile Money Development - Build Mobile Money Network in defined locations
Mobile Money Development - Develop and implement migration plan of new and existing customers to Mobile Money payment channels
Continuous improvement of Customer Finance field processes
Overall Responsibility for Credit performance in assigned locations.
Required Skills & Experience
Degree or diploma in a relevant field
Knowledge of the service area geographies
Skilled in both verbal and written communications
Skilled in customer relations, negotiations and problem solving
Ability to establish and maintain effective working relationships with internal and external customers
Demonstrated high levels of maturity
Team player who is able to work independently
Demonstrated honesty and integrity
Fluency in English and local language(s) in assigned region.
Highly Desired Skills:
Experience with excel and Powerpoint added advantage
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or. Our differences are our strengths! ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.