Hotel Receptionist at Edgewood Consulting Limited

Edgewood Consulting is a Professional Management Consulting, Recruitment and Business Training firm. Our firm provides a wide array of management consultancy services classified into two disciplines Recruitment/HR services, and Training & Development.

We are recruiting to fill the position below:

Job Title: Hotel Receptionist

Location: Magboro, Ogun
Employment Type: Full-time

General Purpose

• Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Main Job Duties and Responsibilities

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Education, Skills and Experience

• University degree / HND
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills
• Administrative skills

Key Competencies and Qualities:

• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Team work
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests.

Application Closing Date
31st May, 2021.