Branch Service Associate (Transaction Officer / Customer Service Role) at a Finance Company - Workforce Group - 3 Openings

Workforce Group - Our client, a key player in the Finance sector is currently recruiting to fill the position below:

Job Title: Branch Service Associate (Transaction Officer / Customer Service Role)

Slots: 3 Openings
Location: Apapa, Lagos Island, Ikeja - Lagos
Employment Type: Full-time

Responsibilities

• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods
• Anticipate customer needs by studying services, products, and proper customer processes and procedures
• Record all customer and end-user calls in order to improve service and products provided by the company
• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
• Understand how to use the company knowledge base to prepare for each customer interaction while taking
• detailed notes
• Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.

Requirements

• B.Sc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) degree in any field
• Outstanding interpersonal and communication skills
• Customer service oriented with exceptional sales skills
• 28 years and below.

Application Closing Date
31st December, 2021.