Service Advisor / CRO at a Top Automobile Company - Hasky Consulting Limited

Hasky Consulting Limited - Our client, a foremost and top automobile Company in Nigeria urgently requires exceptional individuals to fill the vacant position below:

Job Title: Service Advisor / CRO

Location: Lekki, Lagos
Employment Type: Full Time

Main Purpose

• The Service Advisor must be able to drive a car, acts as the liaison between customers and the service technicians.
• The Service Advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers' concerns.
• The successful candidate should be a highly motivated, high energy individual with a strong desire to succeed and work from our LEKKI office

Job Description

• Receive client’s complaints, recommend possible solutions (in synergy with technicians) as well as convince clients to carry out the recommendations with Auto Spa.
• Profile clients and prepare repair quotes for the recommended activities, thereby achieving client satisfaction and profitability.
• Greets customers in a timely, friendly manner
• Asks customers to explain specific vehicle issues.
• Takes detailed notes about symptoms based on customer complaints or testimony.
• Enters customer information into system database.
• Inspects vehicle to further analyze the problem.
• Advises customer on necessary repairs and maintenance.
• Works with customer to formulate the best service plan for their budget and needs.
• Draws up work order.
• Assigns service to specific mechanic.
• Assists mechanics in completing repairs.
• Provides cost estimates to customers.
• Answers questions posed by customers.
• Maintains electronic and/or paper records of completed service work.
• Explains the work completed by mechanics and makes suggestion for future maintenance.
• Provides billing statements and explains billing details.
• Processes payments.
• Inspects work completed by mechanics.
• Test-drives vehicle before returning it to the customer.

Who Are You?

• Demonstrates detailed knowledge of the automotive industry.
• Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
• Exhibits strong customer service skills.
• Demonstrates solid organizational abilities.
• Possesses knowledge of proper safety precautions in the service area.
• Demonstrates strong leadership skills.
• Is able to read and interpret work orders and billing statements.
• Pays close attention to detail.
• Possesses basic computer skills.
• Possesses physical strength and stamina to remain standing or moving for an entire shift.
• Maintains calm and patient demeanor with frustrated or confused customers.
• Works well with a team of technicians.

The Person

• B.Sc Degree in Mechanical / Automotive / Electrical Engineering or other relevant Degree
• 3-5 years’ experience working in service center, sales, marketing or customer service.
• Demonstrate business and financial acumen in your daily work
• Professional personal appearance
• Excellent oral and written communication skills.

Salary
N70,000 - N150,000 / month.

Application Closing Date
21st May, 2021.

How to Apply
Interested and qualified candidates should send their Applications and CV to: [email protected] using Job Title as the subject of email

Note

• Only shortlisted candidates will be contacted.
• The position is for Lagos Applicant Only.