Customer Care Officer at a Reputable Financial Institution - Inguest Global Partners Limited

Inguest Global Partners Limited - Our client, a reputable Financial Institution is recruiting suitable candidates to fill the position below:

Job Title: Customer Care Officer

Location: Nationwide
Employment Type: Full-time

Job Description

• We are seeking to urgently hire Customer Care Officers to be deployed nationwide.
• They will help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Job Functions

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers politely and professionally.
• Track and follow-up on all customer request promptly.
• Maintain broad knowledge of all company products, services, and promotions.
• Identify and implement new process plans to improve customer support service.
• Manage a large volume of customer calls in a friendly and courteous manner.
• Provide outstanding and exceptional customer service.
• Greet and address customers in a friendly and respectful way.

Requirements
Experience, Qualification, and Required Skills:

• Minimum of HND / B.Sc degree from a reputable institution
• Must have completed NYSC
• Not more than 28 years
• The candidate must be very smart
• Excellent communication skills (both written & oral)
• Good interpersonal skills
• Professional, able to maintain confidentiality and ethical behavior.

Remuneration

• Salary: Attractive
• Other Benefits: HMO, Pension, 13th Month, and Annual Leave Allowance.

Application Closing Date
15th May, 2021.