Waiters / Waitresses at Tpinnae International Limited

Tpinnae Hospitality Concept (THIS) represents a move towards the fusing of the diverse cultures in African Hospitality, the growing Hospitality Business and the vastly untapped and phenomenally rich African Art & Culture. With a decade-long experience in hospitality, we have built a close tie with Hospitality and Tourism based projects in the region along with African Hospitality Concepts.

In partnership with regional stakeholders, we arecommitted to playing a leading role in the development of the Hotel and Tourism businesses within the region. Distinguishable as a “down to earth & realistic” Hospitality Consultancy Group, Tpinnae (THIS) Hospitality thrives on passing on Expert Consultancy, Standard Hotel Procedures Training, On the Floor Supervision and Measurable Deliverables every step of the way.

With the goal to positively impact on Quality Hospitality Services, Tpinnae Hospitality is constantly priming itself to be a leader in the development, launching and operational effectiveness of mid-range properties (50 – 150 rooms).

We are recruiting to fill the position below:

Job Title: Waiter / Waitress

Location: Oyo

Job Responsibilities
Waiters / Waitresses are responsible for coordinating customers’ food and beverage orders with kitchen and bartending staff. Some of their common daily duties include:

• Taking orders from customers
• Answering questions about menu items, food sensitivities and food substitutions
• Giving customers suggestions for food and drinks and telling them about any special menu items.
• Serving nonalcoholicbeverages and delivering food and alcoholic beveragestocustomers
• Communicating with customers to ensure satisfaction and resolve any complaints
• Processing customer payments
• Removing dirty dishes from tables to avoid clutter while customers are eating
• Cleaning tables after customers have finished their meals

Education and Training Requirements

• We require basic education in math to calculate sales costs, count money and calculate change when processing customer payments.
• A High School Diploma may be sufficient proof of these skills, but it is not always required.
• The demonstrated ability to accurately report customer orders, maintain prescribed standards of food service safety and be approachable and friendly with the public may indicate a good candidate.

Experience Requirements:

• 2 - 4 years work experience.
• Prior experience in the foodservice industry as a Busser, Waiter/Waitress or a member of the kitchen staff demonstrates existing knowledge of food safety standards.
• Candidates with prior Waiter/Waitress experience may have existing knowledge of food service point-of-sale systems used for submitting orders and processing payments, which may allow them to quickly learn and gain proficiency in your company’s system.
• Additionally, experience in customer service can demonstrate the ability to work with the public, answer customer questions and resolve customer complaints.

Skills and Qualifications:
Candidate needs various skills and qualifications to perform their required job duties, including the following:

• Effective communication and active listening skills for conversing with guests
• Knowledge of federal, state and local laws dealing with the consumption of alcohol
• Impeccable customer service skills and social perceptiveness
• Ability to evaluate customer satisfaction and responsiveness
• Oriented toward serving others and helping customers
• Accountability in processing customer payments
• Physical stamina to stand for long periods of time
• Strong time management and organizational skills.

Application Closing Date
4th June, 2021.