Program Coordinator (Clinical) at the Murtala Muhammed Foundation (MMF)

The Murtala Muhammed Foundation (MMF) is a not-for profit organization founded with the mission of improving the living conditions of Africans by implementing projects contributing to the reduction of poverty, empowerment of women, elimination of conflict, development of rural-communities, and promotion of self-reliance and development.

We are recruiting to fill the position below:

Job Title: Program Coordinator (Clinical)

Location: Lagos
Employment Type: Full Time

Position Summary

• The responsibilities of the Program Coordinator (Clinical) is to manage and coordinate the people, process, product and innovation of the MedAssist Program.
• The candidate is to drive the entirety of the MedAssist initiative, handling it as business enterprise/profit venture, overseeing activities of all medical practitioners and doctors (Full time & Volunteers) on the MEDASSIST telemedicine program, while ensuring compassionate, effective and efficient delivery of high quality service to all stakeholders.

Job Description

• Overall Coordination, supervision management of the MedAssist Program
• Build expansion plan, strategy and design for the MedAssist Initiative.
• Establish and manage daily activities of clinical team members and operations that support and implements the MedAssist Initiative.
• Seek funding strategies, new business opportunities and marketing initiatives, contact potential clients.
• Establish monthly deliverabes and work schedules with the call centre supervisor and the clinical team.
• Continuous work with management on the strategy and expansion of the MedAssist Program.
• Comprehensive understanding of the process workflow, scripts and standard operating procedure (SOP) and also ensure compliance by all medical practitioners as well as train them on it.
• Ensure clinical policies and procedures comply with current state and federal regulation and also create processes on how the team can be coordinated and the project executed successfully.
• Monitor inbound and outbound call and emails responses to assess agent’s demeanour, customer service performance, and conformity to training manuals and procedures.
• Regular review of script for the medical practitioners on the system in line with stipulated medical protocol as they emerge.
• In charge of recruitment and onboarding of new volunteers and clinical team members
• Responsible for the development and continuous training of the clinical team on the program.
• Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely.
• Evaluate performance of clinical team members and conduct verbal and written performance evaluations at least weekly in the first month and discretionary moving forward.
• Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Manage procurement, logistics, workflow management and propose solution to improve procedures
• Any other assigned task.

Skills / Qualifications

• Master's in Healthcare Management, Medical Administration, Medical MBA or any related course.
• Minimum of 3 years work experience as a clinical program coordinator or similar position
• Proven business accumen, marketing and sales experience.
• Initiative and negotiation skills
• Good Administrative, planning and presentation skills
• I.T Savvy and ability to understand technology and work with different software
• Must be able consult in English and another language
• Experience in TeleMedicine/Call centre or customer care will be a plus
• Excellent written, oral and communication skills
• Fluency in a language.

Application Closing Date
26th May, 2021.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@mmfnigeria.org using the Job Title as the subject of the email.

Note: Only qualified applicants will be contacted.